How do I view Cloud Contact Center logs?
The logs of Cloud Contact Center are compressed and encrypted by default, with suffix .log.
Android log path: /sdcard/Android/data/package name/files/tccc
iOS log path: sandbox/Documents/tccc
Does TCCC Agent Android support emulators?
The current version of TCCC does not support simulators, but it will support them in the future.
Why does audio collection stop when Android is in the background?
Android 9.0 limits microphone access when an app goes into the background to prevent calls from being muted. To avoid this, send a foreground notification when the app is in the background, or use Settings to keep the screen on.
Are the callbacks on iOS all on the main thread?
All callbacks in the Swift and OC interfaces are on the main thread, so developers do not need to handle them specially. However, callbacks in c++ are not on the main thread and need to be assessed by the business layer and then switched to the main thread:
if ([NSThread isMainThread]) {
return;
}
dispatch_async(dispatch_get_main_queue(), ^{
});
Is there a corresponding SDK for other platforms like Windows?
TCCC provides a cross-platform SDK. If needed, you can Contact Us, and we will provide it offline.