What's New
Cloud Contact Center Terminology Update
Configure AI Agent to Handle Inbound Call
Overview
Bind an AI Agent to a phone number, and it will handle incoming calls automatically.
Prerequisites
Advanced edition software agent is required.
Integrate ChatGPT first. If it’s already set up, follow the steps below.
Guide
1. Enter Tencent Cloud Contact Center (TCCC) Management Panel, select Phone Number in the left sidebar, find the target mobile number to be bound in the Number Management section, and click Edit under the operation column.
2. In Inbound Settings > Inbound IVR, choose your AI Agent (e.g., "Customer Service"). Click Confirm to finish binding. After 1 minute, dial the number to test the inbound call feature.
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