What's New
Cloud Contact Center Terminology Update
Call Records, Voice Recording, and Latency
Call Records and Voice Recording
After an AI Agent call ends, you can easily access the call records and voice recordings in the service record. For more details, check out the Service Record & Recording Playback.
If you want to integrate call records or voice recordings into your business system, you can find the detailed integration methods in the following documentation Service Record Storage and Access, Call Records, Voice Recording, and Latency, and Peek and access of recording to text conversion.
AI Agent Dialogue Latency
Click View Detail to access the call details page and view latency data. You can also retrieve latency data via the server API Describe AI Call Extract Result.
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