What's New
Cloud Contact Center Terminology Update
https://{custom_url}?action=cdr&version=1
METHOD: POST
Content-Type: application/json;charset=utf8
REQUEST:Parameter | Type | Description |
SdkAppId | Long | The unique Cloud Contact Center application ID, you could find this info on Console. |
SessionId | String | Conversation ID |
Caller | String | caller |
Callee | String | callee |
Direction | Integer | Call Direction: inbound call Outgoing calls |
CallType | Integer | Call Type: 1. Voice outbound call 2. Voice Inbound call 3. Audio Inbound 5 Predictive Dialing Call 6. Internal Call between Staff Example value: 1 |
Duration | Integer | Session overall service time, unit: seconds; EndedTimestamp-AcceptTimestamp |
SeatUser | Object | Customer service information, format as follows (if transferred, the last customer service info) |
CallerLocation | String | Caller phone number location |
IVRDuration | Integer | IVR stage duration in seconds, QueuedTimestamp - StartTimestamp |
RingTimestamp | Integer | When the session direction is inbound, it means the agent side ring timestamp (UNIX second-level timestamp). When the session direction is outbound, it means the user-side ring timestamp (UNIX second-level timestamp). |
AcceptTimestamp | Integer | Timestamp of the start of the agent answering the call when the session direction is inbound (UNIX second-level timestamp) Timestamp of the start of the user answering the call when the session direction is outbound (UNIX second-level timestamp) |
EndedTimestamp | Integer | Session end timestamp (UNIX second-level timestamp) |
StartTimestamp | Integer | Entire session start timestamp (UNIX second-level timestamp) |
IVRKeyPressed | String array | IVR key information (e.g. ["1","2","3"]) |
IVRKeyPressedEx | Object array | IVR key information (e.g. [{"Key":"1","Label":"super satisfied"}]) |
HungUpSide | String | Hang Up Party (user - client hang up or seat - agent hang up) |
ServeParticipants | Object array | List of service participants. The format is shown in the table below. |
EndStatusString | String | The session end status. For details, see EndStatusString |
QueuedTimestamp | Integer | When the session direction is inbound, the time when the user enters the queue |
PostIVRKeyPressed | Object array | post IVR key information (e.g. [{"Key":"1","Label":"super satisfied"}]) |
QueuedSkillGroupName | String | When the session direction is inbound, the skill group name where the user enters the queue |
QueuedSkillGroupId | Integer | Session enters Queue Skill Group ID |
RecordId | String | Recording ID for user-side recording |
UserRemark | String | user remark |
Uui | String | Accompanied data (data entered by the customer via the telephone outbound interface) |
TelLocation | Json object | Number location information, format as below |
Parameter | Type | Description |
Mail | String | agent email |
Name | String | Agent Name |
Nick | String | agent nickname |
Phone | String | agent telephone number |
UserId | String | User ID |
StaffNumber | String | Agent ID |
SkillGroupNameList | String array | Affiliated skill group list of the agent |
Parameter | Type | Description |
Mail | String | agent email |
Phone | String | agent phone |
RingTimestamp | Long | Ring timestamp, Unix second-level timestamp |
AcceptTimestamp | Long | Answer timestamp, Unix second-level timestamp |
EndedTimestamp | Long | end timestamp, Unix second-level timestamp |
RecordId | String | Recording ID |
Type | String | participant type staffSeat outboundSeat staffPhoneSeat miniProgramSeat |
TransferFrom | String | transfer source agent information |
TransferFromType | String | transfer source agent type |
TransferTo | String | transfer destination agent information |
TransferToType | String | transfer destination participant type, consistent with Type value |
SkillGroupId | Integer | skill group ID |
EndStatusString | String | Session participant end status. For details, see EndStatusString |
Sequence | Integer | participant sequence number, starting from 0 |
StartTimestamp | Long | start timestamp, Unix second-level timestamp |
SkillGroupName | String | Group name |
SkillGroupPriority | Integer | Skill group assignment priority |
Parameter | Type | Description |
TelNumber | String | number |
Country | String | Country |
Province | String | Province |
City | String | City |
Operator | String | Carrier |
Parameter | Type | Description |
ErrMsg | String | Error description |
ErrCode | Integer | Error code |
{"SessionId": "99a1c8f8-eb3d-4xxx-8401-5f6aa8761232","Caller": "0086400xxx6666","Callee": "0086184xxxx7605","Direction": 1,"Duration": 0,"SeatUser": {"Mail": "zhangsan@tencent.con","Name": "Zhang San""Nick": "Youyou","Phone": "","UserId": "zhangsan@tencent.com","StaffNumber": "8546","SkillGroupNameList": ["consultant outbound call"]},"CallerLocation": "","IVRDuration": 0,"RingTimestamp": 1677140072,"AcceptTimestamp": 0,"EndedTimestamp": 1677140081,"IVRKeyPressed": null,"IVRKeyPressedEx": null,"HungUpSide": "seat","ServeParticipants": [{"Mail": "zhangsan@tencent.com","Phone": "","RingTimestamp": 1677140068,"AcceptTimestamp": 1677140069,"EndedTimestamp": 1677140081,"RecordId": "dbe87035-019c-4xxx-bf4f-c29701ad315d","Type": "miniProgramSeat","TransferFrom": "","TransferFromType": "","TransferTo": "","TransferToType": "","SkillGroupId": 2734,"EndStatusString": "ok","Sequence": 0,"StartTimestamp": 1677140068,"SkillGroupName": "consultant outbound call","SkillGroupPriority": 0}],"EndStatusString": "numberNotExist","StartTimestamp": 1677140068,"QueuedTimestamp": 0,"PostIVRKeyPressed": null,"QueuedSkillGroupId": 2734,"QueuedSkillGroupName": "consultant outbound call","SdkAppId": 1400482256,"RecordId": "f65472d9-400a-4xxx-a51f-a49a55dab99a","UserRemark": "*******7605","Uui": "abc","TelLocation": {"TelNumber": "008618486147605","Country": "China","Province": "Guizhou","City": "Anshun","Operator": "mobile"}}
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