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DocumentaçãoCloud Contact CenterDeveloper GuideData PushData Push: Voice Call Recording

Data Push: Voice Call Recording

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Última atualização: 2025-01-15 11:08:11
Duo Track Recordings are created for each participant in a session. A normal call has two recordings (caller and callee) with the same `SessionId`, distinguished by `EndpointUser`. If a call is transferred, a third recording is added for the transfer agent. Use `SessionId`, `EndpointUser`, and `RecordId` to find each recording URL.
URL:https://{custom_url}?action=record&version=1 METHOD:POST Content-Type: application/json;charset=utf8 REQUEST:
Parameter
Type
Description
SdkAppId
Numerical value (long integer)
The unique Cloud Contact Center application ID, you could find this info on Console.
RecordId
String
Recording ID
SessionId
String
Session ID
Timestamp
Numerical value (long integer)
Recording generation timestamp
EndpointUser
String
Recording object (the user's mobile phone number or the agent's email)
RecordURL
String
Recording URL (free storage for 3 months by default)
CustomRecordURL
String
Recording can be saved to your COS URL (This field is available only when the recording save function is enabled).
RESPONSE:
Parameter
Type
Description
ErrMsg
String
Error description
ErrCode
Numerical value
Error code
Data sample:
{
    "SdkAppId": 1400264214,
    "RecordId":"1608130650",
    "SessionId": "e97be0ab-1ef6-4ad2-a8c4-2b2bbfb18e55",
    "Timestamp": 1608130650,
    "EndpointUser": "lululing@tencent.com",
    "RecordURL": "http://recorder-10018504.cos.ap-shanghai.myqcloud.com/def/month12/000-339708937-12367-473aa3561921478d8c57b425bd9d4b29-000-1608130637.mp3"
}

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