tencent cloud


Applying for a Connection

Last updated: 2022-09-16 18:08:42

    This document introduces how to create a connection in the Tencent Cloud console.


    1. Create a connection: Synchronize your connection application in the console. Then, the connection status will become Applying.
    2. Review resources and design solutions: Tencent Cloud will review resources after receiving your connection application. The connection status becomes Evaluating. Then, the connection manager will confirm the connection design with you synchronously. After confirmation, the connection status turns to be Pending paid.
    3. Complete the payment: After the payment is completed in the console, the connection status will be changed to Constructing. You also need to contact the carrier and Tencent Cloud to complete the connection construction and acceptance, and confirm the acceptance in the console. The accepted connection will be in Running status.

      From February 1, 2021, Tencent Cloud permanently reduces or exempts the initial installation fee for all newly created connections. During the application process, the connection status will be directly transferred from Evaluating to Constructing, with Pending paid status being cancelled.


    Step 1: Create a connection

    After the application is submitted, the connection status will become Applying. Tencent Cloud will assess resources and provide solutions within three business days.

    1. Log in to the Direct Connect console and click +New on the Connections page.
    2. Complete the following configurations and click OK.
      Parameter Description Remarks
      Connection name Set a name for your connection. You can rename your connection.
      Region Select the geographic area of a physical data center. Tencent Cloud regions are completely isolated from each other to ensure maximum stability and fault tolerance between different regions. To reduce the access delay and improve the download speed, it is recommended that you choose the nearest region.
      Access point Select the network service provider of Tencent Cloud connection. It is recommended that you choose the nearest access point. For details, see Connection Access Point. A region supported by Tencent Cloud generally has more than two access points, which can realize two-line disaster recovery.
      Connection provider Select a carrier with compliant telecommunication business operation qualifications. CTCC, CMCC, CUCC, local connection carriers, other carriers in/outside the Chinese mainland.
      Cloud port Supported specifications: 1G, 10G and 100G. To use 100G ports, please submit a ticket.
      Port type Choose fiber optic port or electrical port as needed. The available ports vary with the port type. For example, 1G ports include fiber optic port and electrical port, while 10G ports only include fiber optic port. Select the appropriate interface based on your bandwidth. For technical support, consult your connection service provider or Tencent Cloud architect/after-sales manager.
      Bandwidth cap
      • Set a bandwidth cap between 1-1,000 Mbps for a 1G port.
      • Set a bandwidth cap between 1-10,000 Mbps for a 10G port.
      IDC address Select the specific address of the user IDC. -
      Contact person Enter the name of customer-side contact person for applying for a connection. For example, John Smith.
      Contact details Enter the contact details of customer-side contact person for applying for a connection. -
      Applicant email Enter the email address of the connection applicant. XXXX@XXXX.com.

    Step 2: Review Resources and Design Solutions

    After your application for a connection is submitted, Tencent Cloud’s Direct Connect representative will comprehensively assess Direct Connect resources and then check with you the service details over the phone. After the connection is confirmed to be accessible, its status becomes Pending paid. Your connection application may be rejected for any of the following reasons:

    • Inaccurate information: the access information you entered is incomplete. Please modify your application according to the feedback of the Direct Connect representative, and submit again.
    • Insufficient resources: the access port or uplink bandwidth resources are insufficient. Please submit a new application after the Direct Connect representative confirms the resource availability.
    • Ineligibility: the connection is only available to large-scale organizational customers. After you are eligible, resubmit an application.

    Step 3: Complete the Payment

    After your application is approved, you need to complete the payment on the console. Then the Direct Connect representative will accept the access request and coordinate resources for the connection construction. After the connection is completed and accepted, the connection status becomes Running. Perform the following steps to make the payment:

    1. Log in to the Direct Connect console.
    2. Locate the connection to be paid for in the connection list, and click Pay Now.
    3. Confirm the Direct Connect information in the pop-up window, and click OK.
    4. Access the billing platform to complete the payment.

    Step 4: Configure the alarm recipient

    After a connection is created, Tencent Cloud automatically configures the following metric alarm for its bandwidth utilization, helping you monitor and manage your connection.

    Metric Statistical Period Condition Threshold Duration Policy
    dc_band_rate 1 minute >= 80% At 5 consecutive data points Alarm once a day

    The automatically created default alarm policy is not configured with recipient information, and only supports console alarms. You can configure alarm recipients by yourself. For details, see Configuring Alarm Policies.

    See Also

    After the carrier completes the connection construction, you need to test and accept it by creating a direct connect gateway and a dedicated tunnel. The accepted connection will be in Running status.

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