This article introduces the handling mechanism for TDSQL Boundless payment overdue; please ensure timely account recharge to prevent service interruption.
Yearly/Monthly Subscription-based Cloud Database
Alarms
Alert messages are pushed to users from 7 days before expiration. The system will notify the cloud account creators, as well as global resource collaborators and financial collaborators via email and SMS (the actual receiving method is subject to users' subscription configuration under the Message Center). Expiration Handling
1. Renewal Processing Before Expiration
Starting from 7 days before resource expiration, the system will automatically send notifications for renewal reminders to users.
2. Grace Period After Expiration
Within 7 days after resource expiration:
The cloud database can still function normally.
The system will continue to send expiration reminders.
It is recommended to renew as soon as possible to avoid service interruption.
3. Service Termination and Destruction Process
Starting from the 8th day after resource expiration:
This cloud database automatically shuts down, stops providing services, can no longer be used, and enters the data retention period.
Data retention period - Resource isolation phase:
Resources will be isolated and retained for 8 days. During this period, users can still power on and renew to recover services.
If no renewal is made, the resources will be destroyed upon expiration of the isolation period.
Data retention period - Final backup phase:
The system automatically creates a final backup before resource destruction.
Final backup data will be retained for 7 days (starting from the destruction date).
Final backups will be automatically cleared upon expiration, and the data cannot be recovered.
Pay-as-you-go cloud database
Note:
Promptly terminate pay-as-you-go instance resources when you no longer use them to avoid further fees.
Your actual resource consumption may change continuously, so the balance warning may have a certain degree of error.
Alarms
The system deducts fees for pay-as-you-go resources at each integral point. When your account balance is less than 0, the system will notify the creators of the cloud account, as well as global resource collaborators and financial collaborators via email and SMS (the actual receiving method is subject to the subscription configuration in the Message Center for users). Arrears Handling
1. When the Account Is in Arrears (Balance < 0):
Within 24 hours: The cloud database can still function normally and will continue to be billed.
Exceeding 24 hours: The cloud database automatically shuts down, stops providing services, and stops billing.
2. After Automatic Shutdown
2.1. Within 8 Days After Shutdown:
If the account balance is topped up to ≥ 0, you can manually power on the instance to restore services.
If the balance remains < 0, you will be unable to power on the instance.
2.2. After 8 Days of Shutdown:
If the account remains overdue, the cloud database resources will be destroyed.
Upon destruction of the cloud database, the system will notify the Tencent Cloud account creator, collaborators for global resources, and financial collaborators via email and SMS.
The system automatically creates a final backup of resources before destruction.
2.3. Clearance Period for Final Backups:
The final backup created automatically will have its data retained for 7 days (starting from the destruction date).
Final backups will be automatically cleared upon expiration, and the data cannot be recovered.