As a pioneer in video banking and enabler of service mode transformation for over 100 banks, Feihu Interactive Technology (Beijing) Co., Ltd. is committed to promoting the application of interactive video and AI technologies in the finance industry. Feihu Video Banking, a remote video banking service, has set the trend for technology innovation in the finance industry.
Feihu has created a golden combination of video + AI + RPA to empower financial digitization and reshape the marketing and service processes in the financial industry. It breaks through time and space constraints to implement 24/7 operations and automatic execution of efficient, accurate, secure, and traceable business processes. This enables users to enjoy "face-to-face" financial services online.
Brick-and-mortar bank branches remain the primary channel for human service, which is an essential part of banking services and holds key to bank competitiveness. According to a global survey conducted by Gallup, 86% of customers prefer face-to-face human service when dealing with complex financial business.
As demand for digital financial services is growing rapidly, bank branches still have difficulty in extending their services to the digital world. Therefore, it is imperative for them to embrace digital transformation.
Based on Tencent Cloud's globally deployed RT-ONE™ network, Tencent Cloud Media Services can meet a wide range of business needs for real-time communication, instant messaging, and more, helping ensure smooth and clear playback and improve the user experience and business efficiency.
Feihu Video Banking leverages Tencent Cloud's powerful backbone network and Tencent Real-Time Communication (TRTC) technologies to actualize mobile-based remote video banking services. It supports audiovisual recording, two-way transfer, and flexible integration with business scenarios to implement the service upgrade from text to voice to video. Meanwhile, it enables banks to provide financial services 24/7, so that customers can get business transactions done by video or AI tellers anywhere, anytime, without going to a branch.
This helps realize the goal of video-based and online business transaction processing, strengthen the accessibility, timeliness, convenience, and interaction of banking services, revitalize the idle production capacity of branches, and maximize resource sharing, cost reduction, and efficiency improvement.
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