Overdue Payments

Last updated:2026-01-16 10:49:10

Overdue Payments

Last updated: 2026-01-16 10:49:10

Note:
If you are a customer of a Tencent Cloud partner, the handling rules for product resources under an overdue account are subject to the agreement between you and the partner.
Must-Knows
To avoid impact on your business, renew yearly/monthly subscription instances promptly or enable the auto-renewal feature, and ensure sufficient account balance.
Pay-as-you-go resources are billed hourly and settled postpaid. Charges are deducted on the hour. Ensure sufficient account balance.
Within 24 hours of becoming overdue, CVD instances remain available for use and continue to incur charges. After 24 hours, CVD instances will be isolated. Isolated instances cannot be accessed and stop incurring charges. If your CVD instance is not renewed within 7 days (including the 7th day) after service suspension and isolation, the system will release the resources within approximately 24 hours after the 7-day suspension period. Data in the CVD instance will be cleared and cannot be recovered.
When a CVD instance is no longer needed, make sure to promptly delete/refund it to prevent further charges.
Alarm Description
Alarm Type
Yearly/Monthly Subscription
Pay-as-You-Go
Reminder of expiration and overdue payment
Tencent Cloud will push expiration alarm messages to you within 7 days before cloud resource expiration. The alarm messages will be sent through email and Short Message Service (SMS) to the creator of the Tencent Cloud account, global resource collaborators, and financial collaborators.
The system will deduct fees for resources billed on a pay-as-you-go basis at each full hour. When your account balance becomes negative, we will notify the Tencent Cloud account creator, as well as global resource collaborators and financial collaborators, through email and SMS.
Overdue payment alarm
Tencent Cloud will push alarm messages about isolation due to overdue payment to you on and after the day the cloud resources become overdue. The alarm messages will be sent through email and SMS to the creator of the Tencent Cloud account and all collaborators.
This feature is disabled by default. If you need to use this feature, see Balance Alarm Guide.

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Alarm Type	Yearly/Monthly Subscription	Pay-as-You-Go
Reminder of expiration and overdue payment	Tencent Cloud will push expiration alarm messages to you within 7 days before cloud resource expiration. The alarm messages will be sent through email and Short Message Service (SMS) to the creator of the Tencent Cloud account, global resource collaborators, and financial collaborators.	The system will deduct fees for resources billed on a pay-as-you-go basis at each full hour. When your account balance becomes negative, we will notify the Tencent Cloud account creator, as well as global resource collaborators and financial collaborators, through email and SMS.
Overdue payment alarm	Tencent Cloud will push alarm messages about isolation due to overdue payment to you on and after the day the cloud resources become overdue. The alarm messages will be sent through email and SMS to the creator of the Tencent Cloud account and all collaborators.	This feature is disabled by default. If you need to use this feature, see Balance Alarm Guide.

tencent cloud

Must-Knows

Alarm Description