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Get Offline and Log Out

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Last updated: 2025-10-28 10:02:19

Offline
Click the agent avatar in the top right corner and select  Offline .
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Once set to Offline, the staff status will be marked as unavailable, and the system will no longer assign new sessions. Staff can manually switch back to Online.
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Log Out
Click the agent avatar in the top right corner and select  Logout .
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