- Product Introduction
- Purchase Guide
- How to Get Started
- Getting Started
- Administrator Manual
- Telephone Operation Guide
- Own Number Access
- Customer Service Management
- Customer Service Management
- Skill Group Management
- Inbound IVR Management
- Outbound Number Assignment
- SIP Phone Registration
- Integration with Business System (Inbound Call Pop-Up)
- Online Status and On Break Reason
- Inbound Call Routing and Answering Settings
- Clicking to Dial on PC
- Hot Word Feature
- Outbound Call on Dial Pad
- Call-out Then Customer Call-in Reception
- Call Features
- Customer Satisfaction Evaluation
- Number Privacy Protection
- Service Record Viewing and Playback
- Service Record Storage and Access
- Recording Storage and Access
- Data Analysis
- Real-Time Monitoring
- Telephone Operation Guide
- Agent Manual
- Phone Volume
- Hardware, Software, and Network Requirements
- Logging In and Going Online
- Agent Workstation
- Agent Status
- Answering Calls and Making Outbound Calls (via Web)
- Call Hold and Mute
- Direct Transfer to Skill Group/Agent
- Call Self-Service
- Entering Extension Number
- Agent Internal Call
- Phone Service Records and Recording
- Modify the mobile number
- Forgetting or Changing Password
- Going Offline and Logging Out
- Phone Volume
- Best Practices
- API Documentation
- History
- Introduction
- API Category
- Making API Requests
- Agent APIs
- Skill Group APIs
- Number APIs
- Dual Call APIs
- Automatic Outbound Call APIs
- CreateAutoCalloutTask
- DescribeAutoCalloutTasks
- StopAutoCalloutTask
- DescribeAutoCalloutTask
- UpdatePredictiveDialingCampaign
- ResumePredictiveDialingCampaign
- PausePredictiveDialingCampaign
- DescribePredictiveDialingSessions
- DescribePredictiveDialingCampaigns
- DescribePredictiveDialingCampaign
- DeletePredictiveDialingCampaign
- CreatePredictiveDialingCampaign
- AbortPredictiveDialingCampaign
- Telephone APIs
- Phone Service Record APIs
- Purchasing APIs
- Other APIs
- Data Types
- Error Codes
- SDK Development Guide
- Data Push
- FAQs
- Service Agreement
- Contact Us
- Data Deletion Guide
- Glossary
- Product Introduction
- Purchase Guide
- How to Get Started
- Getting Started
- Administrator Manual
- Telephone Operation Guide
- Own Number Access
- Customer Service Management
- Customer Service Management
- Skill Group Management
- Inbound IVR Management
- Outbound Number Assignment
- SIP Phone Registration
- Integration with Business System (Inbound Call Pop-Up)
- Online Status and On Break Reason
- Inbound Call Routing and Answering Settings
- Clicking to Dial on PC
- Hot Word Feature
- Outbound Call on Dial Pad
- Call-out Then Customer Call-in Reception
- Call Features
- Customer Satisfaction Evaluation
- Number Privacy Protection
- Service Record Viewing and Playback
- Service Record Storage and Access
- Recording Storage and Access
- Data Analysis
- Real-Time Monitoring
- Telephone Operation Guide
- Agent Manual
- Phone Volume
- Hardware, Software, and Network Requirements
- Logging In and Going Online
- Agent Workstation
- Agent Status
- Answering Calls and Making Outbound Calls (via Web)
- Call Hold and Mute
- Direct Transfer to Skill Group/Agent
- Call Self-Service
- Entering Extension Number
- Agent Internal Call
- Phone Service Records and Recording
- Modify the mobile number
- Forgetting or Changing Password
- Going Offline and Logging Out
- Phone Volume
- Best Practices
- API Documentation
- History
- Introduction
- API Category
- Making API Requests
- Agent APIs
- Skill Group APIs
- Number APIs
- Dual Call APIs
- Automatic Outbound Call APIs
- CreateAutoCalloutTask
- DescribeAutoCalloutTasks
- StopAutoCalloutTask
- DescribeAutoCalloutTask
- UpdatePredictiveDialingCampaign
- ResumePredictiveDialingCampaign
- PausePredictiveDialingCampaign
- DescribePredictiveDialingSessions
- DescribePredictiveDialingCampaigns
- DescribePredictiveDialingCampaign
- DeletePredictiveDialingCampaign
- CreatePredictiveDialingCampaign
- AbortPredictiveDialingCampaign
- Telephone APIs
- Phone Service Record APIs
- Purchasing APIs
- Other APIs
- Data Types
- Error Codes
- SDK Development Guide
- Data Push
- FAQs
- Service Agreement
- Contact Us
- Data Deletion Guide
- Glossary
History
Last updated: 2024-03-27 16:13:26
Release 1
Release time: 2024-03-27 16:12:58
Release updates:
Improvement to existing documentation.
New APIs:
- AbortPredictiveDialingCampaign
- BindNumberCallOutSkillGroup
- BindStaffSkillGroupList
- CreateAdminURL
- CreateAutoCalloutTask
- CreateCCCSkillGroup
- CreateCallOutSession
- CreateExtension
- CreatePredictiveDialingCampaign
- CreateSDKLoginToken
- CreateStaff
- DeleteExtension
- DeletePredictiveDialingCampaign
- DeleteStaff
- DescribeAutoCalloutTask
- DescribeAutoCalloutTasks
- DescribeCCCBuyInfoList
- DescribeCallInMetrics
- DescribeExtension
- DescribeExtensions
- DescribeNumbers
- DescribePSTNActiveSessionList
- DescribePredictiveDialingCampaign
- DescribePredictiveDialingCampaigns
- DescribePredictiveDialingSessions
- DescribeProtectedTelCdr
- DescribeSkillGroupInfoList
- DescribeStaffInfoList
- DescribeStaffStatusMetrics
- DescribeTelCallInfo
- DescribeTelCdr
- DescribeTelSession
- DisableCCCPhoneNumber
- HangUpCall
- ModifyExtension
- ModifyStaff
- PausePredictiveDialingCampaign
- ResetExtensionPassword
- ResumePredictiveDialingCampaign
- StopAutoCalloutTask
- UnbindNumberCallOutSkillGroup
- UnbindStaffSkillGroupList
- UpdateCCCSkillGroup
- UpdatePredictiveDialingCampaign
New data structures:
- AutoCalloutTaskCalleeInfo
- AutoCalloutTaskInfo
- CallInMetrics
- CallInNumberMetrics
- CallInSkillGroupMetrics
- CalleeAttribute
- DescribePredictiveDialingCampaignsElement
- ErrStaffItem
- ExtensionInfo
- IVRKeyPressedElement
- NumberInfo
- PSTNSession
- PSTNSessionInfo
- PackageBuyInfo
- PhoneNumBuyInfo
- SdkAppIdBuyInfo
- SeatUserInfo
- ServeParticipant
- SkillGroupInfoItem
- SkillGroupItem
- StaffBuyInfo
- StaffInfo
- StaffSkillGroupList
- StaffStatusExtra
- StaffStatusMetrics
- TelCdrInfo
- Variable
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