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DokumentasiCloud Contact CenterAdministrator GuideDesk GuideData Dashboard & ReportRecord

Record

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Terakhir diperbarui: 2025-07-10 10:48:08
Access management console, click Data Dashboard > Record in the left sidebar. Here, you can view or export historic sessions.

Query conditions and descriptions are as follows:
Query Condition
Description
Time
Start time of the session.
Conversation ID
Unique identifier for this consultation.
User Nickname
User's Nickname.
User ID
User's UserID.
Session Source
Customer service account initiated by the user for consultation.
Customer Service
Customer service representative who receives user inquiries.
Agent Group
Agent group to which the user inquiry belongs.
Service status
Way of session end.
Voice Satisfaction Survey
1 - 5-star user satisfaction.
Keyword
Keyword in session content.
Topik sebelumnya: Data AnalysisTopik selanjutnya: Voice Agent Login

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