tencent cloud


Overdue Policy

Last updated: 2023-07-26 14:34:08

If you are a customer of a Tencent Cloud partner, the rules regarding resources when there are overdue payments are subject to the agreement between you and the partner.

  1. When your account balance is insufficient, BWP will continue to be available for use and billed for another 2 hours after the balance becomes 0.
  2. If your account is not topped up to a positive value after 2 hours, the BWP service will be automatically suspended and no more charges will be incurred.
  3. If your account is not topped up to a positive value within 24 hours after your Tencent Cloud BWP goes out of service, the BWP will remain unavailable until your account balance is above zero.
  4. If your account balance is below zero for more than 24 hours after the suspension of the service, the BWP will be repossessed immediately.
  5. When the BWP is repossessed, we will notify the creator of your Tencent Cloud account and all collaborators via email and SMS message.
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