Overview
Refunds are only applicable to monthly subscribed instances. As for pay-as-you-go instances, no refunds can be requested since they are postpaid.
For monthly subscribed data subscription/sync instances, each account is entitled to unconditional full refund only once within five days after purchase by default. Non-full refunds will be provided for other refund requests.
Refund Policy
After a monthly subscribed instance is terminated or returned, once its status has changed to Isolated, it will no longer incur fees.
Once isolated, the monthly subscribed instance will be retained for 7 days and cannot be accessed. To restore the instance, you can renew it to use it again.
The isolated monthly subscribed instance will be retained for seven days and then deleted automatically. Once deleted, it cannot be restored.
Tencent Cloud has the right to reject any suspected abnormal or malicious application for return.
Certain resources purchased during promotions may not be eligible for return. You can check the latest information on the official website.
Refund Methods
5-day unconditional returns
Tencent Cloud refund policy is applicable to the DTS product. You can return your purchased DTS instances within 5 (inclusive) days with no questions asked. The specific rules are as detailed below:
Each account can return one monthly subscribed DTS instance (i.e., data syn instance and data subscription instance) unconditionally within five (inclusive) days after purchase by default.
Tencent Cloud has the right to reject any suspected abnormal or malicious application for return.
Rules for 5-day unconditional return
For an order eligible for 5-day unconditional returns, the refund is the total amount paid upon purchase, including cash, commission, and free credit amounts.
Note
Deducted vouchers are not refundable.
All the refund amount will be credited into your Tencent Cloud account.
Non-full refunds
If you have already returned one instance unconditionally within five days after purchase, you can also return 199 monthly subscribed instances in a self-service manner at any time in the console.
For standard refunds, fees for consumed resources will be deducted from the refund. The remaining amounts will be proportionally refunded to the payer's Tencent Cloud account in accordance with the original payment method (cash or free credit) and proportion.
Non-full refund = currently effective order amount + ineffective order amount - used resource value
Currently effective order amount: The amount paid for the order that is currently in effect, excluding discounts and vouchers.
Ineffective order amount: The amount paid for the orders that will take effect in the future, excluding vouchers.
The used resource value is calculated as follows:
The used resource will be billed based on the actual usage duration. A usage duration less than one day will be calculated as one day.
If the refund amount is not greater than 0, it will be calculated as 0, and the resources will be returned.
Note
Discounts and vouchers are not refundable.
The refund will be returned to your Tencent account by the proportion of the cash and free credit paid for the purchase.
Self-Service Return Operation
Log in to the DTS console, select the target instance, and click More > Terminate/Return in the Operation column.