tencent cloud

Tencent Cloud Observability Platform

Release Notes and Announcements
Release Notes
Product Introduction
Overview
Strengths
Basic Features
Basic Concepts
Use Cases
Use Limits
Purchase Guide
Tencent Cloud Product Monitoring
Application Performance Management
Mobile App Performance Monitoring
Real User Monitoring
Cloud Automated Testing
Prometheus Monitoring
Grafana
EventBridge
PTS
Quick Start
Monitoring Overview
Instance Group
Tencent Cloud Product Monitoring
Application Performance Management
Real User Monitoring
Cloud Automated Testing
Performance Testing Service
Prometheus Getting Started
Grafana
Dashboard Creation
EventBridge
Alarm Service
Cloud Product Monitoring
Tencent Cloud Service Metrics
Operation Guide
CVM Agents
Cloud Product Monitoring Integration with Grafana
Troubleshooting
Practical Tutorial
Application Performance Management
Product Introduction
Access Guide
Operation Guide
Practical Tutorial
Parameter Information
FAQs
Mobile App Performance Monitoring
Overview
Operation Guide
Access Guide
Practical Tutorial
Tencent Cloud Real User Monitoring
Product Introduction
Operation Guide
Connection Guide
FAQs
Cloud Automated Testing
Product Introduction
Operation Guide
FAQs
Performance Testing Service
Overview
Operation Guide
Practice Tutorial
JavaScript API List
FAQs
Prometheus Monitoring
Product Introduction
Access Guide
Operation Guide
Practical Tutorial
Terraform
FAQs
Grafana
Product Introduction
Operation Guide
Guide on Grafana Common Features
FAQs
Dashboard
Overview
Operation Guide
Alarm Management
Console Operation Guide
Troubleshooting
FAQs
EventBridge
Product Introduction
Operation Guide
Practical Tutorial
FAQs
Report Management
FAQs
General
Alarm Service
Concepts
Monitoring Charts
CVM Agents
Dynamic Alarm Threshold
CM Connection to Grafana
Documentation Guide
Related Agreements
Application Performance Management Service Level Agreement
APM Privacy Policy
APM Data Processing And Security Agreement
RUM Service Level Agreement
Mobile Performance Monitoring Service Level Agreement
Cloud Automated Testing Service Level Agreement
Prometheus Service Level Agreement
TCMG Service Level Agreements
PTS Service Level Agreement
PTS Use Limits
Cloud Monitor Service Level Agreement
API Documentation
History
Introduction
API Category
Making API Requests
Monitoring Data Query APIs
Alarm APIs
Legacy Alert APIs
Notification Template APIs
TMP APIs
Grafana Service APIs
Event Center APIs
TencentCloud Managed Service for Prometheus APIs
Monitoring APIs
Data Types
Error Codes
Glossary

CVM Bandwidth Utilization Is Too High

PDF
Focus Mode
Font Size
Last updated: 2024-01-27 17:35:59

Overview

This document describes how to troubleshoot and solve the problem of Linux or Windows CVM login failure caused by overly high bandwidth utilization.

Locating and Troubleshooting the Problem

1. Log in to the CVM Console.
2. Select the target CVM instance and click Log In, as shown in the following figure:


3. On the Log in to Windows/Linux instance window that pops up, click Log In Now under Alternative login methods (VNC) to log in to the CVM instance.
4. On the login page that appears, select Send CtrlAltDel in the upper-left corner and click Ctrl-Alt-Delete to access the system login page, as shown in the following figure:



Windows CVM instances

After logging in to the Windows CVM instance via VNC, perform the following operations:
Note:
The following operations use a CVM instance running in the Windows Server 2012 operating system as an example.
1. In the CVM instance, click

. Select Task Manager to open the Task Manager page.
2. Click the Performance tab and then click Open Resource Monitor, as shown in the following figure:


3. On the Resource Monitor page, identify the process that consumes a lot of bandwidth. Based on your actual business, determine whether the process is normal, as shown in the following figure:


If this process is a service process, check whether the high bandwidth utilization is caused by changes in access traffic and whether you need to optimize the capacity or upgrade the CVM configuration.
If this process has an exception, the high bandwidth utilization may be caused by a virus or a trojan. If so, you can manually terminate the process or use security software to kill the virus. You can also back up data and then reinstall the operating system.
Note:
In Windows, many virus processes can disguise themselves as system processes. You can select Task Manager > Processes to check the process information and preliminarily identify the virus. Normal system processes have complete signatures and descriptions, and most of them are located in the C:\\Windows\\System32 directory. While virus programs may have the same names as system processes, they lack signatures and descriptions. In addition, their locations are often abnormal.
If this process is a Tencent Cloud component process, please submit a ticket, and we will help you locate and troubleshoot the problem.

Linux CVM instances

After logging in to the Linux CVM instance via VNC, perform the following operations:
Note:
The following operations use a CVM instance with the CentOS 7.6 operating system as an example.
1. Run the following command to install the iftop tool. This tool monitors traffic for Linux CVM instances.
yum install iftop -y
Note:
For a CVM instance with the Ubuntu operating system, run the apt-get install iftop -y command.
2. Run the following command to install lsof.
yum install lsof -y
3. Run the following command to run iftop, as shown in the following figure:
iftop



<= and => indicate the direction of the traffic.
"TX" indicates the traffic is outbound.
"RX" indicates the traffic is inbound.
"TOTAL" indicates the total traffic.
"Cum" indicates the total traffic from the moment iftop started to run until now.
"peak" indicates the traffic peak.
"rates" indicates the average traffic over the last 2, 10, and 40 seconds.
4. Based on the IP address of the consumed traffic in iftop, run the following command to check the process connected to this IP address.
lsof -i | grep IP
For example, if the IP address of the consumed traffic is 201.205.141.123, run the following command:
lsof -i | grep 201.205.141.123
If the following result is returned, the majority of the CVM bandwidth is consumed by the SSH process.
sshd 12145 root 3u IPV4 3294018 0t0 TCP 10.144.90.86:ssh->203.205.141.123:58614(ESTABLISHED)
sshd 12179 ubuntu 3u IPV4 3294018 0t0 TCP 10.144.90.86:ssh->203.205.141.123:58614(ESTABLISHED)
5. View the process that consumes a lot of bandwidth and check whether the process is normal.
If this process is a service process, check whether the high bandwidth utilization is caused by changes in access traffic and whether you need to optimize the capacity or upgrade the CVM configuration.
If this process has an exception, the high bandwidth utilization may be caused by a virus or a trojan. If so, you can manually terminate the process or use security software to kill the virus. You can also back up data and then reinstall the operating system.
If this process is a Tencent Cloud component process, please submit a ticket, and we will help you locate and troubleshoot the problem.
We recommend that you check the location of the destination IP address on WhatIsMyIPAddress.com. If the destination IP address is located in another country or region, the security risk is higher.

Help and Support

Was this page helpful?

Help us improve! Rate your documentation experience in 5 mins.

Feedback