User Type | Description | Guide Document |
Free Trial User | Cloud Contact Center provides users with a 14-day free trial package to help you run through your use case. | Application Creation to claim the trial package Connect your number (SIP Trunk) Quick Configuration for Use Cases Cloud Contact Center Billing Overview |
New Paid User | Follow guidance to complete preliminary tasks that you must perform after you subscribe to our service. | Connect your number (SIP Trunk) Quick Configuration for Use Cases |
Admin Handle daily operations such as data analysis, performance monitoring, call configurations, and more. | Member Management | |
| Inbound settings | |
| Outbound settings | |
| Call Features (On Hold, Call Conference, Transfer etc.) | |
| Data Analysis and Live Call Monitor | |
| SIP Phone Setup | |
AI Agent Conversational AI agent delivering human-like call experience. | Admin configures the prompt flow, connecting your LLM to enhance your call experience. | - |
Agent Perform inbound and outbound service to end users. | Agents can log in to the workstation to make and answer calls, edit personal account, and view service records. | Before starting, ensure: Hardware and Network Requirements |
Developers | Frontend: Cloud Contact Center provides an SDK to help you quickly integrate the workbench and Telephone Capability. Backend: Provides rich APIs and detailed atomic data, flexibly integrating with your business. | Frontend: Workstation SDK: API Guide Backend: |
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