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Last updated: 2025-02-05 16:21:46
This article helps you understand cloud contact center and quickly run through our services.
Note:
Cloud Console: Provides application-level management, including app creation, BYOC via SIP Trunk, service subscription, data push setting, and recording storage.
TCCC Management Panel: Offers member management, data reports, call records, IVR configuration, and call settings (Note: Console and Management Panel use separate account systems).
Agent Workstation: agents can make and answer calls on the workstation.
User Type
Description
Guide Document
Free Trial User
Cloud Contact Center provides users with a 14-day free trial package to help you run through your use case.
Application Creation to claim the trial package
Connect your number (SIP Trunk)
Quick Configuration for Use Cases
Cloud Contact Center Billing Overview
New Paid User
Follow guidance to complete preliminary tasks that you must perform after you subscribe to our service.
Connect your number (SIP Trunk)
Quick Configuration for Use Cases
Admin
Handle daily operations such as data analysis, performance monitoring, call configurations, and more.
Member Management
Inbound settings
Outbound settings
Call Features (On Hold, Call Conference, Transfer etc.)
Data Analysis and Live Call Monitor
SIP Phone Setup
AI Agent
Conversational AI agent delivering human-like call experience.
Admin configures the prompt flow, connecting your LLM to enhance your call experience.
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Agent
Perform inbound and outbound service to end users.
Agents can log in to the workstation to make and answer calls, edit personal account, and view service records.
Before starting, ensure: Hardware and Network Requirements
Developers
Frontend: Cloud Contact Center provides an SDK to help you quickly integrate the workbench and Telephone Capability.
Backend: Provides rich APIs and detailed atomic data, flexibly integrating with your business.

Frontend:
Workstation SDK: API Guide
Backend:

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