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Define Agent Status

Last updated: 2025-01-17 15:58:52

    Set Agent Default Status

    Management Panel > General Settings > General Settings.
    Available: When an agent is available after going online, system will assign calls directly to the agent.
    Busy: When an agent is busy after going online, users will automatically get in the queue, and the agent can manually set the status to Idle.
    
    

    Customize On-Break Reason

    Admin can set up on break reason in detail. This helps with easy selection during breaks and simplifies management and reporting.
    
    
    
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