tencent cloud


Overdue and Suspension Policy

Last updated: 2024-04-11 16:18:08
When the Tencent Cloud billing platform detects that your Tencent Cloud account balance is insufficient, it will remind you to top up. You have 24 hours to replenish your account after it falls into arrears. If you do not top up your account after this period, services such as Cloud Streaming Services, Video on Demand, and live co-anchoring will be temporarily suspended. If you top up your account within 24 hours of falling into arrears, your co-anchoring service will not be affected.

Contact Us

Contact our sales team or business advisors to help your business.

Technical Support

Open a ticket if you're looking for further assistance. Our Ticket is 7x24 avaliable.

7x24 Phone Support