Refund Policy
Last updated: 2023-04-21 11:09:08
Refund Rules
Currently, self-service refund is not supported for VOD packages. If you want to return a package, please contact us.
A UGSV license is not refundable after it's activated. A package will be considered used after it is bound to a license and cannot be refunded.
We may reject a refund request if we suspect refund abuse.
If your refund request is approved, the refunded amount will be the total amount paid at the time of purchase, including cash, commission, and free credit amounts.
Note:
Discounts and vouchers are not refundable.
The refund amount will be returned to your Tencent Cloud account.
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