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Cloud Contact Center

Announcement
What's New
Cloud Contact Center Terminology Update
What is Tencent Cloud Contact Center
Overview
Feature List
Terms Introduction
Handling Firewall Restrictions
AI Voicebot
Billing Guide
Voice Call Billing Overview
Desk Billing Overview
View Billing
Refund Policy
New User Guide
Voice Guide
Desk Guide
Use Case
Inbound: Customer Experience
Outbound: Telemarketing
Auto Dialer: Voice Notification
Integration Use Case (SDK）
Administrator Guide
Voice Guide
Desk Guide
Member Guide
Voice Guide
Desk Guide
AI Voice Agent Guide
Introducing AI Voice Agent
AI Voice Agent Practical Tutorial
Set Up Your AI Voice Agent
Activate AI Voice Agent Call
AI Voice Agent Call Logs
Developer Guide
SDK Development Guide
Data Push
Voice API Reference
History
Introduction
API Category
Making API Requests
Agent APIs
Skill Group APIs
Number APIs
Dual Call APIs
Predictive Outbound Call APIs
SIP Phone APIs
Call Service Record APIs
Billing APIs
Other APIs
Outbound Call APIs
Speech Intelligent Agent APIs
Data Types
Error Codes
Desk API Reference
API Reference
Callback Configuration
FAQs
Data Deletion Guide
Legal
Privacy Policy
Data Processing And Security Agreement
Service Level Agreements
TENCENT CLOUD CONTACT CENTRE TERMS OF USE
Glossary
Contact Us
ドキュメントCloud Contact CenterNew User GuideVoice GuideNew User Home

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最終更新日: 2025-02-05 16:21:46
This article helps you understand cloud contact center and quickly run through our services.
Note:
Cloud Console: Provides application-level management, including app creation, BYOC via SIP Trunk, service subscription, data push setting, and recording storage.
TCCC Management Panel: Offers member management, data reports, call records, IVR configuration, and call settings (Note: Console and Management Panel use separate account systems).
Agent Workstation: agents can make and answer calls on the workstation.
User Type
Description
Guide Document
Free Trial User
Cloud Contact Center provides users with a 14-day free trial package to help you run through your use case.
Application Creation to claim the trial package
Connect your number (SIP Trunk)
Log in to the management end
Quick Configuration for Use Cases
Customer Service Hotline (Inbound)
Outbound: Telemarketing
Voice Reminder (automatic outbound call)
SDK Integration Guide
Cloud Contact Center Billing Overview
New Paid User
Follow guidance to complete preliminary tasks that you must perform after you subscribe to our service.
Application Creation
Connect your number (SIP Trunk)
Log in to the management end
Quick Configuration for Use Cases
Customer Service Hotline (Inbound)
Outbound: Telemarketing
Voice Reminder (automatic outbound call)
SDK Integration Guide
Admin
Handle daily operations such as data analysis, performance monitoring, call configurations, and more.
Member Management
Agent Account Creation
Role & Permission Management
Skill Group Management
Custom Agent Status
Inbound settings
IVR Management
Inbound Call Routing and Answering Settings
Satisfaction Evaluation
Outbound settings
Outbound Number Assignment
One-Click Outbound Call on Dial Pad
Predictive Outbound Call
Customer Callback Reception
Call Features (On Hold, Call Conference, Transfer etc.)
Call Feature Overview
Screen Pop: iframe integration with business system
Number Masking Setup
Data Analysis and Live Call Monitor
Data Overview
Real-Time Monitoring
SIP Phone Setup
SIP Phone and Extension Number
SIP Telephone Registration
SIP Telephone Usage
AI Agent
Conversational AI agent delivering human-like call experience.
Admin configures the prompt flow, connecting your LLM to enhance your call experience.
-
Agent
Perform inbound and outbound service to end users.
Agents can log in to the workstation to make and answer calls, edit personal account, and view service records.
Before starting, ensure: Hardware and Network Requirements
Agent Manual
Developers
Frontend: Cloud Contact Center provides an SDK to help you quickly integrate the workbench and Telephone Capability.
Backend: Provides rich APIs and detailed atomic data, flexibly integrating with your business.

Frontend:
SDK Development Guide
Workstation SDK: API Guide
Web
Android
iOS
Backend:
API Documentation
Data Push

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