tencent cloud


Monthly Feature Fee Billing Description

Last updated: 2024-03-27 18:04:48
    1. Purchasing the monthly feature fee is a prerequisite for the regular use of the TIW product. You need to first purchase the monthly feature fee in order to fully utilize resources like whiteboard duration packages.
    2. Upon the expiration of your monthly feature fee, the TIW service will be unavailable, which specifically includes duration of usage service, document transcoding service, and in-class recording service.
    3. Upon the renewal of the monthly feature, the service will be effective from the day of the renewal.


    The monthly feature fee supports a prepaid (monthly subscription) purchase plan. You have the option to pay upfront for one month, several months, or even several years in one lump sum. Upon successful payment, the validity period of the TIW service will be automatically extended, and will become invalid upon expiration.
    During the validity of the monthly feature fee, a certain amount of feature usage duration will be given each month. The free amount includes:
    10,000 minutes of TIW usage duration.
    1,000 minutes of in-class recording duration.
    15,000 pages of document transcoding.


    Example 1: A new user applied for a trial on July 14, 2020, which was valid until July 29, 2020. On July 23, 2020, the user purchased a 2-month TIW monthly feature plan, extending the service validity to September 29, 2020. Before July 29, the user was in the trial period and could use TIW services for free.
    Example 2: A user first purchased a 1-month TIW plan on July 31, 2020, which was valid until August 31, 2020. Before the expiration of the service, the user renewed it for another month. Because there were only 30 days in September, the validity of service extended to September 30, 2020. Before the service expired again, the user renewed it for another month, and the TIW service validity extended to October 31, 2020.

    Monthly Feature Fee Purchase Guide

    For detailed purchase of the monthly feature fee, refer to the Purchase Guide.
    Contact Us

    Contact our sales team or business advisors to help your business.

    Technical Support

    Open a ticket if you're looking for further assistance. Our Ticket is 7x24 avaliable.

    7x24 Phone Support