- Product Introduction
- Purchase Guide
- Server APIs
- History
- Introduction
- API Category
- Making API Requests
- Whiteboard Snapshot APIs
- Whiteboard Push APIs
- Document Transcoding APIs
- Real-Time Recording APIs
- Statistics Query APIs
- Recording Video Generation APIs (in Beta Testing)
- Other APIs
- ApplyTiwTrial
- CreateApplication
- DescribeAPIService
- DescribeApplicationInfos
- DescribeApplicationUsage
- DescribeBoardSDKLog
- DescribeIMApplications
- DescribePostpaidUsage
- DescribeRoomList
- DescribeUsageSummary
- DescribeUserList
- DescribeUserResources
- DescribeUserStatus
- DescribeWhiteboardApplicationConfig
- DescribeWhiteboardBucketConfig
- ModifyApplication
- ModifyAutoRenewFlag
- ModifyWhiteboardApplicationConfig
- ModifyWhiteboardBucketConfig
- Data Types
- Error Codes
- Contact Us
- Service Agreement
- TIW Policy
- Product Introduction
- Purchase Guide
- Server APIs
- History
- Introduction
- API Category
- Making API Requests
- Whiteboard Snapshot APIs
- Whiteboard Push APIs
- Document Transcoding APIs
- Real-Time Recording APIs
- Statistics Query APIs
- Recording Video Generation APIs (in Beta Testing)
- Other APIs
- ApplyTiwTrial
- CreateApplication
- DescribeAPIService
- DescribeApplicationInfos
- DescribeApplicationUsage
- DescribeBoardSDKLog
- DescribeIMApplications
- DescribePostpaidUsage
- DescribeRoomList
- DescribeUsageSummary
- DescribeUserList
- DescribeUserResources
- DescribeUserStatus
- DescribeWhiteboardApplicationConfig
- DescribeWhiteboardBucketConfig
- ModifyApplication
- ModifyAutoRenewFlag
- ModifyWhiteboardApplicationConfig
- ModifyWhiteboardBucketConfig
- Data Types
- Error Codes
- Contact Us
- Service Agreement
- TIW Policy
TIW adheres to Cloud Service Return Policy of Tencent Cloud. The prepaid package you purchased is eligible for returns and refunds.
Refund Process
Note：
TIW currently does not support self-refunds. You can apply for a return or a refund by submitting a ticket under the corresponding product category.
Click Submit a Ticket to navigate to the ticket submission page.
Choose TIW as the relevant product. You can either look for it in the all the ticket problem categories > Other Services, or directly search it using keywords in the search box at the top right corner.
Identify the issue type as Purchase and Price Inquiry. After that, navigate to the ticket creation page, fill out the required information, and then click Submit Ticket.
Note：
After you apply for a return and refund, your ticket will enter an approval phase. The customer service of Tencent Cloud will handle your application within two business days. The system will then proceed with the return after the ticket approval is approved. You can check your return orders on the Order Management page.
If the status of the order is Refunded, you can view the amount in the Billing page.
If the approval fails, you can view the results in Ticket Details.
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