tencent cloud


Refund Instruction

Last updated: 2024-03-27 19:51:19
    TIW adheres to Cloud Service Return Policy of Tencent Cloud. The prepaid package you purchased is eligible for returns and refunds.

    Refund Process

    TIW currently does not support self-refunds. You can apply for a return or a refund by submitting a ticket under the corresponding product category.
    Click Submit a Ticket to navigate to the ticket submission page.
    Choose TIW as the relevant product. You can either look for it in the all the ticket problem categories > Other Services, or directly search it using keywords in the search box at the top right corner.
    Identify the issue type as Purchase and Price Inquiry. After that, navigate to the ticket creation page, fill out the required information, and then click Submit Ticket.
    After you apply for a return and refund, your ticket will enter an approval phase. The customer service of Tencent Cloud will handle your application within two business days. The system will then proceed with the return after the ticket approval is approved. You can check your return orders on the Order Management page.
    If the status of the order is Refunded, you can view the amount in the Billing page.
    If the approval fails, you can view the results in Ticket Details.
    Contact Us

    Contact our sales team or business advisors to help your business.

    Technical Support

    Open a ticket if you're looking for further assistance. Our Ticket is 7x24 avaliable.

    7x24 Phone Support