tencent cloud


Last updated: 2024-01-13 15:49:41
    If you publish streams via RTMP and play streams via HTTP-FLV, the latency is generally about 2-3 seconds. If you experience high latency, follow the steps below to troubleshoot the problem.

    Step 1. Check your playback protocol

    The latency tends to be high if you use HLS (M3U8) for playback. HLS is a streaming protocol developed by Apple. It works by breaking streams into (usually 3 or 4) TS segments of 5 seconds or longer, which results in an overall latency of 10-30 seconds.
    Therefore, if you have to use HLS (M3U8) for playback, you can reduce latency by cutting the number of segments or the length of each segment, but this may increase stuttering. You can submit a ticket or contact our technical support engineers for help.

    Step 2. Check player settings

    The player of the MLVB SDK supports three latency control modes: Speedy, Smooth, and Auto. For more information about their settings, please see Latency Control.
    Speedy: This mode keeps latency at 2-3 seconds or lower in most application scenarios and is suitable for live showrooms.
    Smooth: This mode keeps latency at 5 seconds or lower in most application scenarios and is suitable for application scenarios that require smooth playback but are not sensitive to latency, such as game streaming.

    Step 3. Watermark videos on the client side

    Tencent Cloud allows you to watermark videos in the cloud, but this will increase latency by 1-2 seconds. Therefore, if you use the MLVB SDK, we recommend you watermark videos at the host end instead of in the cloud to reduce latency.

    Step 4. Check third-party publishers

    We guarantee superior streaming experience via our integrated solution, but if you use third-party software to publish streams, we recommend that you compare your publisher with Tencent Cloud’s using the trial demo of the MLVB SDK to see if your publisher is the cause of high latency. Many third-party publishers tend to keep increasing the buffer size to mitigate the problem of low upstream bandwidth.

    Step 5. Check OBS settings

    If you use OBS to publish streams and experience high latency, check your configuration against Push via OBS. Make sure you set the keyframe interval to 1 or 2 seconds.

    Step 6. Use LEB

    If none of the above solves your problem, you can try using Tencent Cloud’s LEB service, which features lower latency than LVB and offers streaming with millisecond latency. For details, please see Live Event Broadcasting (LEB).
    Contact Us

    Contact our sales team or business advisors to help your business.

    Technical Support

    Open a ticket if you're looking for further assistance. Our Ticket is 7x24 avaliable.

    7x24 Phone Support