tencent cloud


Payment Overdue

Last updated: 2024-06-20 16:49:45
    If you are a customer of a Tencent Cloud partner, the rules regarding resources when there are overdue payments are subject to the agreement between you and the partner.


    When you no longer use pay-as-you-go TDMQ for Apache Pulsar resources, terminate them as soon as possible to avoid further fee deductions.
    After TDMQ for Apache Pulsar is terminated/repossessed, the data in it will be cleared and cannot be recovered.
    As your actual resource consumption may change over time, there may be some deviation in the balance alert.

    Overdue Payment Reminder

    Pay-as-You-Go resources are billed on the hour. When your account balance becomes negative, your Tencent Cloud account creator, global resource collaborators, and financial collaborators will be notified by email and SMS.

    Overdue Payment Policy

    You can continue to use TDMQ for Apache Pulsar for 2 hours after your account balance becomes negative. We will also continue to bill you for this period. After 2 hours, the TDMQ for Apache Pulsar service will be stopped, and billing will also stop.
    After the service is stopped, the system will process TDMQ for Apache Pulsar as follows:
    Time after service suspension
    ≤ 15 days
    If your account is topped up to a positive balance, the billing will continue, and you can restart TDMQ for Apache Pulsar.
    If your account balance remains negative, TDMQ for Apache Pulsar cannot be restarted.
    >15 days
    If your account is not topped up to a positive balance, your pay-as-you-go TDMQ for Apache Pulsar resources will be repossessed and released. All data will be deleted and cannot be recovered. When your resources are repossessed, your Tencent Cloud account creator and all collaborators will be notified by email and SMS.
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