Payment Overdue

Last updated: 2025-11-07 10:32:05

Payment Overdue

Last updated: 2025-11-07 10:32:05

If instances use the pay-as-you-go billing mode, the billing system performs settlement every hour on the hour. If your account has an insufficient available balance (account balance less than 0) at the time of settlement, the fees of the previous hour cannot be deducted. In this case, your account is considered in arrears. For the specific handling mechanism, see the following figure and table.
Note:
The system will notify the Tencent Cloud account creator, global resource collaborator, and financial collaborator via email and SMS message. (The actual receiving method is subject to the subscription configuration of Message Center.)
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Stage
Duration
Status and Handling Mechanism
Grace period
Within 24 hours after the account is in arrears
TencentDB for MongoDB resources can still be accessed normally, and the service is not suspended.
Normal billing: TencentDB for MongoDB resources can still be accessed normally within 24 hours after the account balance is less than 0, and billing continues.
If no successful top-up to increase the balance to be greater than or equal to 0 is made at the end of the 24th hour after the account is in arrears, TencentDB for MongoDB resources will be shut down, and the service will be suspended. The resources are retained in the recycle bin.
Note:
When the Tencent Cloud account is in arrears, an overdue payment notification will be sent, which contains the overdue payment amount, the expected service suspension time for all pay-as-you-go resources under the account, and the final termination time.
Retention period
Within 7 days after shutdown
TencentDB for MongoDB resources cannot be accessed after shutdown and service suspension. The instances are isolated in the recycle bin.
Restoration: During this period, if a successful top-up is made to increase the balance to be greater than or equal to 0, resources can be restored. For detailed operations, see Recycle Bin.
At the end of the 7th day after TencentDB for MongoDB resources are shut down, they will be cleared from the recycle bin and can no longer be manually restored.
Note:
Tencent Cloud will send a service suspension notification when resources are shut down, which contains the overdue payment amount, all products with the service suspended under the account, and the expected final termination time.
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From the 8th day to the 15th day after shutdown
TencentDB for MongoDB instances will be cleared from the recycle bin 7 days after shutdown, and the instance backups will be stored in the backend for 8 days. To restore instances, contact Tencent Cloud engineers.
At the end of the 15th day after resource shutdown, all backup data will be deleted and cannot be restored.
Invalidity period
15 days after shutdown
All backup data of TencentDB for MongoDB resources is completely terminated and cannot be restored.
Note:
Tencent Cloud will send a notification when resources are terminated, which contains the overdue payment amount and all products with resources terminated under the account.

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Stage	Duration	Status and Handling Mechanism
Grace period	Within 24 hours after the account is in arrears	TencentDB for MongoDB resources can still be accessed normally, and the service is not suspended. Normal billing: TencentDB for MongoDB resources can still be accessed normally within 24 hours after the account balance is less than 0, and billing continues. If no successful top-up to increase the balance to be greater than or equal to 0 is made at the end of the 24th hour after the account is in arrears, TencentDB for MongoDB resources will be shut down, and the service will be suspended. The resources are retained in the recycle bin. Note: When the Tencent Cloud account is in arrears, an overdue payment notification will be sent, which contains the overdue payment amount, the expected service suspension time for all pay-as-you-go resources under the account, and the final termination time.
Retention period	Within 7 days after shutdown	TencentDB for MongoDB resources cannot be accessed after shutdown and service suspension. The instances are isolated in the recycle bin. Restoration: During this period, if a successful top-up is made to increase the balance to be greater than or equal to 0, resources can be restored. For detailed operations, see Recycle Bin. At the end of the 7th day after TencentDB for MongoDB resources are shut down, they will be cleared from the recycle bin and can no longer be manually restored. Note: Tencent Cloud will send a service suspension notification when resources are shut down, which contains the overdue payment amount, all products with the service suspended under the account, and the expected final termination time.
Retention period		From the 8th day to the 15th day after shutdown	TencentDB for MongoDB instances will be cleared from the recycle bin 7 days after shutdown, and the instance backups will be stored in the backend for 8 days. To restore instances, contact Tencent Cloud engineers. At the end of the 15th day after resource shutdown, all backup data will be deleted and cannot be restored.
Invalidity period	15 days after shutdown	All backup data of TencentDB for MongoDB resources is completely terminated and cannot be restored. Note: Tencent Cloud will send a notification when resources are terminated, which contains the overdue payment amount and all products with resources terminated under the account.

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