tencent cloud


DTMF Collection During Call

Last updated: 2024-03-28 20:40:44

    Feature Description

    The DTMF Collection During Call means the agent selects the number collection template configured by the administrator during the call, plays the prompt tone, and receives the number string entered by the user (such as ID card number, order number, etc.). Cloud Contact Center supports parameter docking with the business system during the collection process, and also supports returning the collected number string to the callback address previously configured by the company.

    Operation Steps

    The collection of numbers during the call can be achieved by configuring the number collection module in the self-service IVR, as shown below. For details, please refer to the Self-Service and the multi-feature IVR module DTMF Collection During Call.
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