- What is Tencent Cloud Contact Center
- Purchase Guide
- New User Home
- Use Case
- Developer Guide
- API Documentation
- History
- Introduction
- API Category
- Making API Requests
- Agent APIs
- Skill Group APIs
- Number APIs
- Dual Call APIs
- Auto Dialer APIs
- CreateAutoCalloutTask
- DescribeAutoCalloutTasks
- StopAutoCalloutTask
- DescribeAutoCalloutTask
- UpdatePredictiveDialingCampaign
- ResumePredictiveDialingCampaign
- PausePredictiveDialingCampaign
- DescribePredictiveDialingSessions
- DescribePredictiveDialingCampaigns
- DescribePredictiveDialingCampaign
- DeletePredictiveDialingCampaign
- CreatePredictiveDialingCampaign
- AbortPredictiveDialingCampaign
- DescribeAgentCruiseDialingCampaign
- SIP Phone APIs
- Call Detail Record APIs
- Agent Purchase APIs
- Other APIs
- Outbound APIs
- Data Types
- Error Codes
- Administrator Guide
- Voice Guide
- Role Permission Setup
- IVR Management
- Outbound Number Rules
- SIP Phone Registration
- Integration with Business System (Inbound Call Pop-Up)
- Define Agent Status
- Inbound Call Routing and Answering Settings
- Click to dial on PC
- Boosted Keywords
- Outbound Call on Dial Pad
- Predictive Outbound Calling
- User Callback Routing
- Call Features
- Customer Satisfaction Evaluation
- Number Privacy Protection
- Real-Time Monitoring
- Data Analysis
- Voice Guide
- Agent Guide
- Voice Agent Guide
- Hardware, Software, and Network Requirements
- Agent Workstation Login
- Agent Workstation
- Agent Status
- Answering Calls and Making Outbound Calls (via Web)
- Call Hold and Mute
- Direct Transfer to Skill Group/Agent
- Call Self-Service
- Entering Extension Number
- Agent Internal Call
- Call Records and Recording
- Modify the mobile number
- Forgetting or Changing Password
- Agent Offline and Log Out
- Voice Agent Guide
- FAQs
- Legal
- Contact Us
- Glossary
- What is Tencent Cloud Contact Center
- Purchase Guide
- New User Home
- Use Case
- Developer Guide
- API Documentation
- History
- Introduction
- API Category
- Making API Requests
- Agent APIs
- Skill Group APIs
- Number APIs
- Dual Call APIs
- Auto Dialer APIs
- CreateAutoCalloutTask
- DescribeAutoCalloutTasks
- StopAutoCalloutTask
- DescribeAutoCalloutTask
- UpdatePredictiveDialingCampaign
- ResumePredictiveDialingCampaign
- PausePredictiveDialingCampaign
- DescribePredictiveDialingSessions
- DescribePredictiveDialingCampaigns
- DescribePredictiveDialingCampaign
- DeletePredictiveDialingCampaign
- CreatePredictiveDialingCampaign
- AbortPredictiveDialingCampaign
- DescribeAgentCruiseDialingCampaign
- SIP Phone APIs
- Call Detail Record APIs
- Agent Purchase APIs
- Other APIs
- Outbound APIs
- Data Types
- Error Codes
- Administrator Guide
- Voice Guide
- Role Permission Setup
- IVR Management
- Outbound Number Rules
- SIP Phone Registration
- Integration with Business System (Inbound Call Pop-Up)
- Define Agent Status
- Inbound Call Routing and Answering Settings
- Click to dial on PC
- Boosted Keywords
- Outbound Call on Dial Pad
- Predictive Outbound Calling
- User Callback Routing
- Call Features
- Customer Satisfaction Evaluation
- Number Privacy Protection
- Real-Time Monitoring
- Data Analysis
- Voice Guide
- Agent Guide
- Voice Agent Guide
- Hardware, Software, and Network Requirements
- Agent Workstation Login
- Agent Workstation
- Agent Status
- Answering Calls and Making Outbound Calls (via Web)
- Call Hold and Mute
- Direct Transfer to Skill Group/Agent
- Call Self-Service
- Entering Extension Number
- Agent Internal Call
- Call Records and Recording
- Modify the mobile number
- Forgetting or Changing Password
- Agent Offline and Log Out
- Voice Agent Guide
- FAQs
- Legal
- Contact Us
- Glossary
Duo Track Recordings are created for each participant in a session. A normal call has two recordings (caller and callee) with the same `SessionId`, distinguished by `EndpointUser`. If a call is transferred, a third recording is added for the transfer agent. Use `SessionId`, `EndpointUser`, and `RecordId` to find each recording URL.
URL:
https://{custom_url}?action=record&version=1
METHOD:POST
Content-Type: application/json;charset=utf8
REQUEST:Parameter | Type | Description |
SdkAppId | Numerical value (long integer) | The unique Cloud Contact Center application ID, you could find this info on Console. |
RecordId | String | Recording ID |
SessionId | String | Session ID |
Timestamp | Numerical value (long integer) | Recording generation timestamp |
EndpointUser | String | Recording object (the user's mobile phone number or the agent's email) |
RecordURL | String | Recording URL (free storage for 3 months by default) |
CustomRecordURL | String | Recording can be saved to your COS URL (This field is available only when the recording save function is enabled). |
RESPONSE:
Parameter | Type | Description |
ErrMsg | String | Error description |
ErrCode | Numerical value | Error code |
Data sample:
{"SdkAppId": 1400264214,"RecordId":"1608130650","SessionId": "e97be0ab-1ef6-4ad2-a8c4-2b2bbfb18e55","Timestamp": 1608130650,"EndpointUser": "lululing@tencent.com","RecordURL": "http://recorder-10018504.cos.ap-shanghai.myqcloud.com/def/month12/000-339708937-12367-473aa3561921478d8c57b425bd9d4b29-000-1608130637.mp3"}
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