tencent cloud


Payment Overdue

Last updated: 2024-01-31 16:39:39
If you are a customer of a Tencent Cloud partner, the rules regarding resources when there are overdue payments are subject to the agreement between you and the partner.
1. If your account has overdue payment (the account balance is below 0), the CI service will be suspended in 24 hours.
2. If you receive a payment overdue notification, go to Top-up Center in the console and top up your account promptly to prevent your businesses from being affected.
3. If you have any questions, please go to the console and check your billing details in the Bill Details page.
4. If you have any questions on the billing items, see Billing and Pricing for the description of each billing item and the billing rules.
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