tencent cloud

• 5-day free returns: Only applicable to verified individual or enterprise Tencent Cloud accounts. Each eligible account can return one instance of each Lighthouse bundle type and one cloud disk (used as data disk) within five days after the purchase and get a full refund.
• Standard returns: Each account can return 30 instances of each Lighthouse bundle type and 199 cloud disks (used as data disks) per year, and get a refund of the unused part.

Note

• If you purchase the instance at a discount price, only the actually paid amount is refundable.
• All the refund amount will be credited into your Tencent Cloud account.

5-Day Free Returns

Within five days after the purchase, eligible accounts can return purchased Lighthouse instances and cloud disks unconditionally and get a full refund.

• This policy is only applicable to verified Tencent Cloud accounts. For each eligible account:
• Up to one instance of each bundle type can be returned within five days (inclusive) after the purchase.
• Up to one cloud disk (used as data disk) can be returned within five day (inclusive) after the purchase.
• In the event that any return request is suspected to be abnormal/malicious, Tencent Cloud reserves the right to reject the request.
• The refund is the total amount paid upon purchase, including the payment from the cash account, revenue account and complimentary account.

Standard Returns

For orders not eligible for 5-day free returns, the refund policy is as follows:

• For each account:
• Up to 30 instances of each bundle type can be returned each year.
• Up to 199 cloud disks (used as data disks) can be returned each year.
• The refund amount does not include fees for usage duration, and will be credited to your Tencent Cloud account in the proportion of the cash and free credit used at the time of purchase.
  Refund amount = Actual payment amount - (usage duration/total duration) × non-discounted order price

  Note

  The usage duration is calculated by day. The duration less than one day is calculated by one day.

Samples

Note

The following prices are for demonstration only but not actual prices at the official website. The actual unit prices, which may vary by region, campaign, or policy, shall prevail.

How to Return

The return and refund process is automatically triggered once you terminate the Lighthouse instance or disk in the console.

• To terminate a Lighthouse instance, see Terminating an Instance.
• To terminate a cloud disk, see Terminating Cloud Disks.

  Note

  Generally, after you return a Lighthouse instance or cloud disk, the refund amount will be automatically credited into your Tencent Cloud account in half an hour.