tencent cloud


Refund Policy

Last updated: 2023-08-08 16:28:40

    Prepaid Plan Refund Instructions

    You can return prepaid Personal/Basic/Standard plans without resource usage incurred within 5 days after the purchase, and get a refund for remaining days of the plan validity.
    Refund amount = Order payment amount (cash, earnings and credit) - Plan subscription fee of the elapsed usage days.
    User accounts suspended for policy violations are not eligible for refunds.
    Tencent Cloud has the right to decline a refund request if suspected abuse is detected.
    Vouchers are non-refundable. Non-voucher payments will be proportionally refunded to the payer's Tencent Cloud account using the original payment method (cash or free credit).
    To get refund of an Enterprise plan, submit a ticket.

    Requesting for Refund

    1. Log in to the console and click Ticket > Submit a Ticket in the top right corner.
    2. Enter EdgeOne in the search box to locate the service.
    3. Select Billing for the issue type.
    4. Fill in the form and click Submit Ticket.

    Refund Example

    User A purchased the Personal Edition plan at 08:00:00 on February 1, 2023, and the deadline for a refund within 5 days should be 07:59:59 on February 6, 2023, and a refund can be applied for when the quota in the plan has not been deducted.

    Extra Package Refund Instructions

    Refund Rule

    For a single account, unexpired and unused extra packages are refundable.
    Once used, refunds and extensions are not supported.
    In case of suspected abnormal or malicious refunds, Tencent Cloud has the right to refuse your refund application.
    For orders that meet the refund scenario, the refund amount is the total consumption amount spent at the time of purchase, including cash account amount, income transfer account amount, and giveaway account amount.
    1. Deductions or cash coupons are not refundable.
    2. The refund amount will be returned to your Tencent Cloud account in full.

    Refund Method

    1. Log in to the Tencent Cloud EdgeOne console, and click Extra Package Management in the left navigation bar.
    2. Click Refund at the refundable extra package that meets the conditions.
    3. In the Self-service Refund Window, confirm the refund notice and click OK.
    4. Go to the refund confirmation page, confirm the information is correct, and click Confirm Refund.
    5. In the Reconfirm Refund Popup, click Confirm Refund.

    Refund of Other Fees

    Other EdgeOne fees, excluding plan fees and extra package fees, are postpaid and do not support refunds within 5 days.
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