tencent cloud

Feedback

Features

Last updated: 2022-09-26 16:40:30
    

    What is RoomID in TRTC? What is its value range?

    RoomID uniquely identifies a room and can range from 1 to 4294967295. You are responsible for maintaining and assigning the room IDs of your applications.
    

    What is UserID in TRTC? What is its value range?

    UserID uniquely identifies a user in a TRTC application. It can contain letters (case sensitive), digits, and underscores, preferably not longer than 32 bytes.
    

    How long is the lifecycle of a TRTC room?

    The first user who enters a room is the owner of the room. Room owners cannot close rooms manually.
    In call modes, TRTC closes a room when all users exit the room.
    In live streaming modes, if the last user who exits a room is an anchor, TRTC will close the room immediately; if the user is an audience member, TRTC will close the room after 10 minutes.
    A user is removed from a room 90 seconds after an unexpected disconnection occurs. If all users are disconnected, the room is closed after 90 seconds. The waiting time after a disconnection occurs is also billed.
    If a user attempts to enter a room that does not exist, TRTC will automatically create a room with the ID entered.
    

    Can users not subscribe to audio/video streams?

    To enable instant streaming, TRTC subscribes users to audio/video streams by default upon room entry. You can call the setDefaultStreamRecvMode API to switch to the manual subscription mode.
    

    Can I specify a stream ID for relay to CDN in TRTC?

    Yes. You can specify a streamId via TRTCParams of enterRoom or call the startPublishing API to pass in the streamId.
    

    What roles are supported during live streaming in TRTC? How do they differ from each other?

    The live streaming scenarios (TRTCAppSceneLIVE and TRTCAppSceneVoiceChatRoom) support two roles: TRTCRoleAnchor (anchor) and TRTCRoleAudience (audience). An anchor can both send and receive audio/video data, but audience members can only receive and play others' data. You can call switchRole() to switch roles.
    

    What is a role in TRTC?

    In TRTC, roles (anchors and audience) are applicable only in live streaming scenarios. The anchor role (TRTCRoleAnchor), which can be assigned to 50 users at the same time, can both send and receive audio/video. The audience role (TRTCRoleAudience), which can be assigned to 100,000 users at the same time, can only receive audio/video.
    

    What application scenarios are supported in TRTC rooms?

    The following application scenarios are supported:
    TRTCAppSceneVideoCall: The video call scenario is suitable for one-to-one video calls, video conferences with up to 300 participants, online medical consultation, video chat, and video interviews.
    TRTCAppSceneLIVE: The interactive video streaming scenario is suitable for low-latency live video streaming, interactive classroom for up to 100,000 participants, live video competition, video dating, remote training, and mega conferences.
    TRTCAppSceneAudioCall: The audio call scenario is suitable for one-to-one audio calls, audio conferences with up to 300 participants, audio chat, and online Werewolf playing.
    TRTCAppSceneVoiceChatRoom: The interactive audio streaming scenario is suitable for low-latency audio streaming, live audio co-anchoring, audio chat rooms, karaoke, and radio.
    

    What platforms does TRTC support?

    TRTC supports platforms including iOS, Android, Windows (C++), Unity, macOS, web, and Electron. For more information, see Supported Platforms.
    

    What are the differences between TRTC Lite and TRTC Professional?

    

    Does TRTC support co-anchoring during live streaming?

    Yes. For detailed instructions, see the following documents:
    

    How many rooms can there be in TRTC at the same time?

    There can be up to 4,294,967,294 concurrent rooms in TRTC. There is no limit to the number of non-concurrent rooms.
    

    How do I create a room?

    A room is automatically created by TRTC when a user enters a room. Therefore, you do not need to manually create a room. Just call the client API for room entry.
    

    What is the upper limit on the bandwidth used for the video service of TRTC?

    There isn’t a limit.
    

    Can TRTC be deployed on-premises?

    Private deployment of TRTC is not commercially available yet. If you have questions about it or want to use it, please contact us at colleenyu@tencent.com. Currently, only native SDKs (iOS, macOS, Android, and Windows) support private deployment. The WebRTC and Mini Program SDKs do not.
    

    To enable relay to CDN in TRTC, do I need to register my domain name with an ICP filing number?

    Yes, according to relevant regulations, playback domains must be registered.
    

    How long is the average delay in TRTC?

    The average end-to-end delay of TRTC around the globe is less than 300 milliseconds.
    

    Does TRTC support active calling?

    You can enable this feature using signaling channels. For example, you can use the custom message feature of IM to enable active calling. For more information, see the scenario-specific demos in the SDK source code.
    

    Can I use Bluetooth earphones when having one-to-one video calls in TRTC?

    Yes, you can.
    

    Does TRTC support screen sharing on PCs?

    Yes. For details, see the following documents:
    For more information on the screen sharing APIs, see Client APIs > All Platforms (C++). You can also use Electron APIs.
    

    Can I share local video files in TRTC?

    Yes. You can achieve this using the Custom Capturing and Rendering feature.
    

    Can I record live streaming sessions and save the recording files locally on my phone?

    You cannot save recording files directly to your phone. Recording files are saved to VOD. You can download them from VOD and save them to your phone.
    

    Does TRTC support audio-only streams?

    Yes, it does.
    

    Can there be more than one screen sharing image in the same room?

    Currently, only one screen sharing substream is allowed in a room.
    

    When a specified window is shared (SourceTypeWindow), if the window size changes, will the resolution of the video stream change accordingly?

    By default, the SDK automatically adjusts encoding parameters according to the size of the shared window. If you want a fixed resolution, call the setSubStreamEncoderParam API to set encoding parameters for screen sharing or specify the parameters when calling the startScreenCapture API.
    

    Does TRTC support 1080p videos?

    Yes. You can set the resolution through setVideoEncoderParam, the video encoding parameter of the SDK.
    

    Can I customize data capturing in TRTC?

    You can on some platforms. For details, see Custom Capture and Rendering.
    

    Is communication between TRTC and the ILVB SDK possible?

    No, it's not.
    

    Is communication between TRTC and MLVB possible?

    TRTC and MLVB have different backend architectures and therefore cannot communicate with each other. However, you can relay streams from TRTC to CDNs.
    

    How do different room entry modes (AppScene) vary from one another in TRTC?

    TRTC has four room entry modes. Video call (VideoCall) and audio call (·VoiceCall) are the call modes, and interactive video live streaming (Live) and interactive audio live streaming (VoiceChatRoom`) are the live streaming modes.
    The call modes allow a maximum of 300 users in each TRTC room, and up to 50 of them can speak at the same time. The call modes are suitable for scenarios such as one-to-one video calls, video conferences with up to 300 participants, online medical consultation, video interviews, video customer service, and online Werewolf playing.
    The live streaming modes support a maximum of 100,000 concurrent users in each room and allow smooth mic on/off. Co-anchoring latency is kept below 300 milliseconds and watch latency below 1,000 milliseconds. The live streaming modes are suitable for scenarios such as low-latency interactive live streaming, interactive classrooms for up to 100,000 participants, video dating, online education, remote training, and mega conferences.
    

    Can I use the hands-free mode during video calls in TRTC?

    Yes. You can enable the hands-free mode by setting audio routes. In a native SDK, use the setAudioRoute API to switch routes.
    

    Does TRTC support volume reminders?

    Yes. You can call the enableAudioVolumeEvaluation API to enable volume reminders.
    

    Does TRTC support mirror images?

    Yes. You can call the setLocalViewMirror API to set the mirroring mode for the preview image of the local camera or call setVideoEncoderMirror to set the mirroring mode for encoded images.
    

    Can I record the audio of a TRTC call and save the recording file locally?

    Yes. You can call startAudioRecording to record all audios of a call, including that of the local user, remote users and the background music, into a single file in the format of PCM, WAV, or AAC.
    

    Can I record the video of a TRTC call into a file?

    TRTC supports audio/video recording on a local server. To use this feature, please submit a ticket for the SDK and instructions. You can also use the on-cloud recording feature to record videos.
    

    Does TRTC support floating windows (like those in WeChat) or big/small window switch?

    These features are part of UI design, for which the TRTC SDK sets no restrictions. Our official demo provides sample code for image overlaying and the grid layout and supports floating windows, big/small window switch, and window dragging. For more information, see the TUICalling demo.
    

    How do I make an audio-only call in TRTC?

    TRTC does not use separate channels for audio and video. You can make an audio-only call by calling only startLocalAudio and not `startLocalPreview.
    

    How do I enable relay to CDN and recording for an audio-only call in TRTC?

    In TRTC SDK earlier than v6.9, you need to construct json{\\"Str_uc_params\\":{\\"pure_audio_push_mod\\":1}} and pass it in TRTCParams.businessInfo during room entry. 1 means relay to CDN, and 2 means relay to CDN and recording.
    In TRTC SDK 6.9 or later, just set the scene parameter to TRTCAppSceneAudioCall or TRTCAppSceneVoiceChatRoom during room entry.
    

    Can I kick a user out, forbid a user to speak, or mute a user in a TRTC room?

    Yes, you can.
    To enable the features through simple signaling operations, use sendCustomCmdMsg, the custom signaling API of TRTC, to define your own control signaling, and users who receive the message will perform the action expected. For example, to kick out a user, just define a kick-out signaling, and the user receiving it will exit the room.
    If you want to implement a more comprehensive operation logic, we recommend that you use Instant Messaging to map the TRTC room to an IM group and enable the features via the sending/receiving of custom messages in the group.
    

    Can TRTC pull and play back RTMP/FLV streams?

    Yes. The TRTC SDK has integrated TXLivePlayer. If you need more player features, consider using the all-featured LiteAVSDK_Professional.
    

    How many people can there be in a TRTC call?

    In call scenarios, each room can accommodate up to 300 concurrent users, and up to 50 of them can turn on their cameras or mics at the same time.
    In live streaming scenarios, each room can accommodate up to 100,000 concurrent users, and up to 50 of them can be assigned the anchor role and turn on their cameras or mics at the same time.
    

    How do I start a live streaming session in TRTC?

    TRTC offers a dedicated low-latency interactive live streaming solution that allows up to 100,000 participants with co-anchoring latency kept as low as 200 milliseconds and watch latency below one second. It adapts excellently to poor network conditions and is optimized for the complicated mobile network environments. For detailed directions, please see Live Streaming Mode.
    

    Can I use the custom message sending API of TRTC to implement features such as chat and on-screen comments?

    No. Custom message sending is intended for simple and low-frequency signaling scenarios. For details, see Sending Custom Messages > Use Limits.
    

    Can I loop background music in TRTC? Can I adjust the playback progress of background music?

    Yes. You can call the playback API again in the playback completion callback to loop background music. seekMusicToPosInMS of TXAudioEffectManager can be used to set the playback progress.
    explain
    setBGMPosition() of TXAudioEffectManager has been replaced with seekMusicToPosInMS since version 7.3.
    

    Can I listen for the entry/exit of users through callbacks in TRTC? Can I use onUserEnter or onUserExit?

    Yes. You can use onRemoteUserEnterRoom and onRemoteUserLeaveRoom to listen for the entry/exit of users, but callbacks are triggered only for users who can send data.
    explain
    onUserEnter and onUserExit have been replaced with onRemoteUserEnterRoom and onRemoteUserLeaveRoom since version 6.8.
    

    How do I listen for network disconnection and reconnection in TRTC?

    You can listen for the events through the following callbacks:
    onConnectionLost: The SDK is disconnected from the server.
    onTryToReconnect: The SDK is reconnecting t to the server.
    onConnectionRecovery: the SDK is reconnected to the server.
    

    Does the TRTC SDK support automatic reconnection?

    The SDK reconnects a user automatically after a disconnection. If it fails to reconnect the user within 30 minutes, it will remove the user from the room and return the -3301 error.The figure below shows the callbacks triggered when Userid1 enters a room, is disconnected from the SDK, and re-enters the room:
    
    Description:
    T1: The user calls the enterRoom API to enter a room.
    T2: Userid1 receives the onEnterRoom callback, and Userid2 receives the onRemoteUserEnterRoom callback after about 300 milliseconds (latency).
    T3: Userid1 is disconnected due to a network problem, and the SDK tries to reconnect the user.
    T4: If Userid1 is not reconnected within the first eight seconds, the user will receive the onConnectionLost callback.
    T5: If three more seconds elapse and Userid1 is still not reconnected, the user will receive the onTryToReconnect callback.
    T6: Userid1 will then receive onTryToReconnect callback every 24 seconds.
    T7: 90 seconds after the onConnectionLost callback, Userid2 receives the onRemoteUserLeaveRoom callback, which indicates that Userid1 is offline.
    T8: If reconnection succeeds at any point during the 90 seconds, Userid1 will receive the onConnectionRecovery callback.
    

    Is there a callback for first frame rendering? Can I listen for the start of image rendering or audio playback?

    Yes. You can use onFirstVideoFrame and onFirstAudioFrame to listen for the events.
    

    Can I take a screenshot of a video in TRTC?

    Currently, you can call snapshotVideo() on iOS and Android to take screenshots of local and remote videos.
    

    Why do I fail to connect peripheral devices such as Bluetooth earphones to TRTC?

    Currently, TRTC supports mainstream Bluetooth earphones and peripherals, but for some devices, there are still compatibility issues. We recommend that you use our official demos and QQ audio/video calls to test the compatibility of a device.
    

    How do I get information such as the upstream/downstream bitrate, resolution, packet loss rate, and audio sample rate of a TRTC audio/video call?

    You can call the onStatistics() API of the SDK to get the statistics.
    

    Does TRTC’s background music API playBGM() support online music?

    No. Currently, it supports only local music. You can download an online music file and then call playBGM() to play it.
    

    Can I set the local audio capturing volume or the playback volume of each remote user?

    Yes. You can call setAudioCaptureVolume() to set the audio capturing volume of the SDK and setRemoteAudioVolume() to set the playback volume of a remote user.
    

    What are the differences between stopLocalPreview and muteLocalVideo?

    stopLocalPreview is used to stop local video capturing. If you call this API, both you and other users will not see your image.
    muteLocalVideo is used to stop the sending of local video images. If you call this API, other users will not see your image, but you can still preview your own image.
    

    What are the differences between stopLocalAudio and muteLocalAudio?

    stopLocalAudio is used to disable the capturing and sending of local audio.
    When muteLocalAudio is called, TRTC does not stop the sending of audio/video data. It continues to send muted data packets at extremely low bitrate.
    

    What resolutions does the TRTC SDK support?

    We recommend that you set the resolution as instructed in Setting Image Quality for better image quality.
    

    How do I set the upstream video bitrate, resolution, and frame rate in the TRTC SDK?

    Call the setVideoEncoderParam() API of TRTCCloud and set videoResolution (resolution), videoFps (frame rate), and videoBitrate (bitrate) in TRTCVideoEncParam.
    

    How do I rotate videos in the TRTC SDK?

    

    How do I make a video call in the landscape mode?

    

    How do I match the rotation of the local and remote videos if they are different?

    
    

    Can I test my network speed in TRTC? How?

    Yes, you can. For details, see Testing Network Speed Before Chat.
    

    Can I control access to a TRTC room to allow only authorized users to enter the room?

    Yes. For details, please see Enabling Advanced Permission Control.
    

    Can TRTC pull and play back RTMP/FLV streams?

    Yes.
    

    What formats does TRTC support for custom rendering?

    iOS: I420, NV12, and BGRA
    Android: I420 and Texture2D
    

    What is TRTC?

    Leveraging Tencent's many years of experience in network and audio/video technologies, Tencent Real-Time Communication (TRTC) offers solutions for group audio/video calls and low-latency interactive live streaming. With TRTC, you can quickly develop cost-effective, low-latency, and high-quality interactive audio/video services. To learn more, see Product Introduction > Overview.
    

    How can I try out the TRTC demo?

    

    How can I get started quickly with TRTC?

    TRTC offers demo source code for different platforms to allow you to quickly build your own apps. For details, please see User Tutorial.
    

    How do I enable on-cloud recording and playback in TRTC?

    

    Does TRTC support beauty filters?

    Yes, it does. TRTC offers various effects based on face recognition technologies, such as AI beauty filters, makeup effects, facial feature adjustment, and green screen keying.
    To use beauty filters on web, see Enabling Beauty Filters.
    The AI beauty filters in native TRTC SDKs are a value-added service which is charged by Tencent Effect SDK.
    explain
    Currently, only TRTC Professional for iOS and Android support AI beauty filters.
    

    Can I use TRTC outside the Chinese mainland?

    In addition to the Chinese mainland, you can also use TRTC in Hong Kong and other regions.
    explain
    TRTC offers reliable and secure network connection across the globe. It uses Tencent Cloud’s proprietary multi-level addressing algorithm and can connect to nodes across the entire network. Abundant high-bandwidth resources and globally distributed edge servers allow it to keep its average end-to-end latency below 300 milliseconds globally.
    International connection may be subject to actual local conditions and application scenarios.
    

    Does TRTC support detecting inappropriate content in images?

    TRTC blocks pornographic, politically sensitive, and other inappropriate content during live streaming.
    

    How do I query the information of all users in a room?

    Currently, you cannot query the information of all users in a room.
    

    Can TRTC receive other RTSP streams?

    No, it can’t, but it does support RTMP streaming. For details, see Publishing over RTMP.
    

    Does TRTC support dual-channel encoding?

    Yes, TRTC supports dual-channel audio.
    

    When publishing streams, does TRTC package or encode streams first?

    After data capturing, TRTC encodes streams first before packaging.
    

    Does the TRTC SDK use Swift?

    The model layer uses Objective-C and the UI layer uses Swift.
    

    Can I use TRTC if my account is a personal account?

    Yes, you can.
    Contact Us

    Contact our sales team or business advisors to help your business.

    Technical Support

    Open a ticket if you're looking for further assistance. Our Ticket is 7x24 avaliable.

    7x24 Phone Support