- Release Notes and Announcements
- Release Notes
- TRTC Live (TUILiveKit) Product Launch Announcement
- TRTC Conference Official Editions Launched
- The commercial version of Conference is coming soon
- Terms and Conditions Applicable to $9.9 Starter Package
- Rules for the "First Subscription $100 Discount" Promotion
- Announcement on the Start of Beta Testing for Multi-person Audio and Video Conference
- TRTC Call Official Editions Launched
- License Required for Video Playback in New Version of LiteAV SDK
- TRTC to Offer Monthly Packages
- Product Introduction
- Purchase Guide
- Billing Overview
- RTC-Engine Packages
- TRTC Call Monthly Packages
- TRTC Conference Monthly Packages
- TRTC Live Monthly Packages
- Pay-As-You-Go
- Billing Explanation for Subscription Package Duration
- Billing of On-Cloud Recording
- Billing of MixTranscoding and Relay to CDN
- Free Minutes
- FAQs
- Billing of Monitoring Dashboard
- Billing of Recording Delivery
- Overdue and Suspension Policy
- Refund Policies
- User Tutorial
- Free Demo
- Video Calling (Including UI)
- Overview (TUICallKit)
- Activate the Service（TUICallKit）
- Integration (TUICallKit)
- UI Customization (TUICallKit)
- Offline Call Push (TUICallKit)
- On-Cloud Recording (TUICallKit)
- Additional Features（TUICallKit）
- Server APIs (TUICallKit)
- Client APIs (TUICallKit)
- ErrorCode
- Release Notes (TUICallKit)
- FAQs(TUICallKit)
- Multi-Participant Conference (with UI)
- Overview (TUIRoomKit)
- Activate the Service (TUIRoomKit)
- Integration (TUIRoomKit)
- UI Customization (TUIRoomKit)
- Conference Control (TUIRoomKit)
- Cloud Recording (TUIRoomKit)
- API Documentation(TUIRoomKit)
- In-Conference Chat (TUIRoomKit)
- FAQs (TUIRoomKit)
- Error Code (TUIRoomKit)
- Live Streaming (Including UI)
- Voice Chat Room (with UI)
- Integration (No UI)
- SDK Download
- API Examples
- Integration Guide
- Client APIs
- Advanced Features
- Relay to CDN
- Enabling Advanced Permission Control
- RTMP Streaming with TRTC
- Utilizing Beautification Effects
- Testing Hardware Devices
- Testing Network Quality
- On-Cloud Recording
- Custom Capturing and Rendering
- Custom Audio Capturing and Playback
- Sending and Receiving Messages
- Event Callbacks
- Access Management
- How to push stream to TRTC room with OBS WHIP
- Server APIs
- Console Guide
- Solution
- FAQs
- Legacy Documentation
- Protocols and Policies
- TRTC Policy
- Glossary
- Release Notes and Announcements
- Release Notes
- TRTC Live (TUILiveKit) Product Launch Announcement
- TRTC Conference Official Editions Launched
- The commercial version of Conference is coming soon
- Terms and Conditions Applicable to $9.9 Starter Package
- Rules for the "First Subscription $100 Discount" Promotion
- Announcement on the Start of Beta Testing for Multi-person Audio and Video Conference
- TRTC Call Official Editions Launched
- License Required for Video Playback in New Version of LiteAV SDK
- TRTC to Offer Monthly Packages
- Product Introduction
- Purchase Guide
- Billing Overview
- RTC-Engine Packages
- TRTC Call Monthly Packages
- TRTC Conference Monthly Packages
- TRTC Live Monthly Packages
- Pay-As-You-Go
- Billing Explanation for Subscription Package Duration
- Billing of On-Cloud Recording
- Billing of MixTranscoding and Relay to CDN
- Free Minutes
- FAQs
- Billing of Monitoring Dashboard
- Billing of Recording Delivery
- Overdue and Suspension Policy
- Refund Policies
- User Tutorial
- Free Demo
- Video Calling (Including UI)
- Overview (TUICallKit)
- Activate the Service（TUICallKit）
- Integration (TUICallKit)
- UI Customization (TUICallKit)
- Offline Call Push (TUICallKit)
- On-Cloud Recording (TUICallKit)
- Additional Features（TUICallKit）
- Server APIs (TUICallKit)
- Client APIs (TUICallKit)
- ErrorCode
- Release Notes (TUICallKit)
- FAQs(TUICallKit)
- Multi-Participant Conference (with UI)
- Overview (TUIRoomKit)
- Activate the Service (TUIRoomKit)
- Integration (TUIRoomKit)
- UI Customization (TUIRoomKit)
- Conference Control (TUIRoomKit)
- Cloud Recording (TUIRoomKit)
- API Documentation(TUIRoomKit)
- In-Conference Chat (TUIRoomKit)
- FAQs (TUIRoomKit)
- Error Code (TUIRoomKit)
- Live Streaming (Including UI)
- Voice Chat Room (with UI)
- Integration (No UI)
- SDK Download
- API Examples
- Integration Guide
- Client APIs
- Advanced Features
- Relay to CDN
- Enabling Advanced Permission Control
- RTMP Streaming with TRTC
- Utilizing Beautification Effects
- Testing Hardware Devices
- Testing Network Quality
- On-Cloud Recording
- Custom Capturing and Rendering
- Custom Audio Capturing and Playback
- Sending and Receiving Messages
- Event Callbacks
- Access Management
- How to push stream to TRTC room with OBS WHIP
- Server APIs
- Console Guide
- Solution
- FAQs
- Legacy Documentation
- Protocols and Policies
- TRTC Policy
- Glossary
TRTC Conference Monthly Package Refund Instructions
Last updated: 2024-03-12 19:24:52
Five-Day Unconditional Refund
To make it more convenient for you to use the audio/video call function, if your purchased monthly package for Conference has not been used, Tencent Cloud supports unconditional return and refund within 5 days. For a single Tencent Cloud entity, within 5 days (including 5 days) since the day of purchase of any package for your SDKAppID, one package or feature package can be unconditionally refunded at a time within five days.
Note：
The following situations do not belong to the scope of five-day unconditional refund:
If the gifted audio/video conference duration in the purchased monthly package has been used, regardless of whether it has been used up or not, a five-day unconditional refund is not supported.
If the user's account is suspended due to content review issues (related to pornography and other illegal activities), none of the packages under the account supports refunds.
Refund Rules
In case of suspected abnormality or malicious returns, Tencent Cloud has the right to reject your return application.
For orders that meet the 5-day unconditional refund scenarios, the refund amount will be the total consumed amount spent at the time of purchase, including cash account amount, revenue transfer account amount, and gift account amount.
Note：
Deductions or cash coupons will not be refunded.
The refund amount will be returned via the original path to your Tencent Cloud account.
Refund Steps
1. Choose Console > Ticket System > Submit a Ticket to enter the ticket application page.
2. Search for or directly select Tencent Real-Time Communication TRTC in the search box on the right.
3. Select the issue type as Billing and Refund Issues and create a ticket.
4. Enter the ticket creation page, fill out the corresponding information, and click Submit a Ticket.
Note：
Before returning the resources, please check if the resources comply with the 5-day unconditional refund policy. If not, the refund can't be performed.
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