tencent cloud

Feedback

403 Error for COS Access

Last updated: 2022-09-01 16:22:27

    Problem

    • Error code 403 is returned when you use the APIs or SDKs of COS to upload/download files.
    • Error code 403 is returned when you access COS resources by using a sub-account or temporary key.
    • Error code 403 is returned when you modify the bucket configuration.

    Analysis

    When the error code 403 appears in the COS request, you can refer to the following procedures to analyze the cause of the problem:

    1. Check whether the request is a CORS request. For failed cross-origin requests, COS will return "AccessForbidden".
    2. Check whether the request hits the bucket's referer hotlink protection configuration. For the error code 403 caused by the hotlink protection rule, COS will return "You are denied by bucket referer rule".
    3. Check whether the request is anonymous. For unsigned requests to a non-publicly readable object, COS will return "Access Denied." To set a bucket or object publicly readable, see Setting Access Permission or Setting Object Access Permission.
    4. Check whether the request key and signature are correct.
      1. If the signature uses an incorrect SecretId, COS will return "InvalidAccessKeyId".
      2. If the local system time is inaccurate, or the request time is after the validity period of the signature, COS will return "RequestTimeTooSkewed" or "Request has expired".
      3. If there is a problem with the calculation method of the signature, COS will return "SignatureDoesNotMatch".
    5. Check whether the sub-account or temporary key that initiated the request has been granted corresponding access permission.
      1. Check the access permission of the sub-account. For requests from sub-accounts without resource access permissions, COS will return "Access Denied.".
      2. For requests initiated with a temporary key, the policy entered when the temporary key was applied for limits the scope of accessible resources. For more information, see Generating and Using Temporary Keys.
    6. Check whether the requested object is stored in ARCHIVE or DEEP ARCHIVE storage class. For such requests, COS will return "InvalidObjectState".

    Troubleshooting

    Message: "Access Denied."

    If the following message is displayed when you access COS:

    <Code>AccessDenied</Code>
    <Message>Access Denied.</Message>
    

    You can:

    1. Log in to the COS console.
    2. Click Bucket List on the left sidebar.
    3. Click the name of the target bucket to enter the configuration page.
    4. Click Permission Management > Bucket ACL (Access Control List) on the left sidebar.
    5. In the Bucket ACL (Access Control List) section, check whether the COS account is granted access permission.
    • If so, proceed to the next step.
    • If not, click Add User and grant the account the needed permission.
    1. Verify whether the account has the granted permission.
    • If so, proceed to the next step.
    • If not, click Edit to configure again.
    1. In the Permission Policy Settings section, check whether a policy has been configured for the account.
      Note:

      • If the bucket is set to Private Read/Write but anonymous access is set in the policy, the permission set in the policy takes effect.
      • If an action is set to Allow and Deny in different policies associated with the same sub-account, the action will be denied.
      • Policies set for Everyone have lower priorities than those set for a Specified user.
    • If so, proceed to the next step.
    • If not, click Add Policy and add the needed permission to the sub-account that initiates the signed request.
    1. Verify whether the account has the granted permission.
    • If so, proceed to the next step.
    • If not, click Edit to configure again.
    1. Check whether the value of q-ak (case-sensitive) is the secretID and secretKey of the root account of the bucket.
    • If so, proceed to the next step.
    • If not, change the value of q-ak to the secretID and secretKey of the root account.
    1. Check whether the resource is accessed cross accounts.

    Message: "AccessForbidden"

    If the following message is displayed when you access COS:

    <Code>AccessDenied</Code>
    <Message>AccessForbidden</Message>
    

    You can:

    1. Log in to the COS console.
    2. Click Bucket List on the left sidebar.
    3. Click the name of the target bucket to enter the configuration page.
    4. Click Security Management > CORS (Cross-Origin Resource Sharing) on the left sidebar.
    5. In the CORS (Cross-Origin Resource Sharing) section, check whether the request is across origins.
    • If so, proceed to the next step.
    • If not, modify the rule.
    1. Run the following command to check whether the cross-origin request is correctly configured:
      curl 'http://bucket-appid.cos.ap-guangzhou.myqcloud.com/object' -voa /dev/null -H 'Origin: Origin set in the CORS configuration'
      

    If the following message is displayed, the configuration is correct:

    Message: "You are denied by bucket referer rule"

    If the following message is displayed when you access COS:

    <Code>AccessDenied</Code>
    <Message>You are denied by bucket referer rule</Message>
    

    You can:

    1. Log in to the COS console.
    2. Click Bucket List on the left sidebar.
    3. Click the name of the target bucket to enter the configuration page.
    4. Click Security Management > Hotlink Protection on the left sidebar.
    5. In the Hotlink Protection section, check whether hotlink protection is configured.
    • If so, proceed to the next step.
    • If not, contact us.
    1. Run the following command to check whether hotlink protection is correctly configured:
      curl 'http://bucket-appid.cos.ap-guangzhou.myqcloud.com/object' -voa /dev/null -H 'referer: Referer value'
      

    If the following message is displayed, the configuration is correct:

    Message: "InvalidAccessKeyId"

    If the following message is displayed when you access COS:

    <Code>AccessDenied</Code>
    <Message>InvalidAccessKeyId</Message>
    

    You can:

    1. Check whether the q-ak value of Authorization in the request signature is correct.
    • If so, proceed to the next step.
    • If not, modify the value of q-ak (case-sensitive), which should be the same as SecretId of the key.
    1. Go to the Manage API Key page to check whether the API key is enabled.

    Message: "InvalidObjectState"

    If the following message is displayed when you access COS:

    <Code>AccessDenied</Code>
    <Message>InvalidObjectState</Message>
    

    You can:

    Check whether the requested object is stored in ARCHIVE or DEEP ARCHIVE storage class.

    Message: "RequestTimeTooSkewed"

    If the following message is displayed when you access COS:

    <Code>AccessDenied</Code>
    <Message>RequestTimeTooSkewed</Message>
    

    You can:

    1. Check the client-side time based on the OS as follows:
    • Windows (with Windwos Server 2012 as an example): Click > Control Panel > Clock, Language, and Region > Set the time and date.

    • Linux: Run the date -R command.

    1. Check whether the clock skew between the client and server is larger than 15 minutes.

    Message: "Request has expired"

    If the following message is displayed when you access COS:

    <Code>AccessDenied</Code>
    <Message>Request has expired</Message>
    

    Possible causes are as follows:

    • The signature has expired when you initiate the request.
    • Your local system time is out of sync with the local time in your time zone.

    You need to set the effective time of your signature again or sync the local system time. If the problem persists, contact us.

    Message: "SignatureDoesNotMatch"

    If the following message is displayed when you access COS:

    <Code>AccessDenied</Code>
    <Message>SignatureDoesNotMatch</Message>
    

    You can:

    Check whether the signature calculated on the client is the same as that calculated on the server.

    Contact Us

    Contact our sales team or business advisors to help your business.

    Technical Support

    Open a ticket if you're looking for further assistance. Our Ticket is 7x24 avaliable.

    7x24 Phone Support