tencent cloud


A Video Cannot Be Played

Last updated: 2022-05-04 20:22:59


    The uploaded video cannot be played normally (for example, the video has sound only, the video has no sound, or the video cannot be played at all).

    Possible Causes

    • The codec of the original video is unsupported.
    • The original video is corrupted. As a result, the uploaded video cannot be played normally.

    Troubleshooting Procedure

    1. Check whether the codec of the original video is supported.
    • If yes, proceed with the next step.
    • If not, upload a video with a supported codec. For more information, see Specifications and Limits.
    1. Check whether the original video can be played normally using VLC or other professional players.
    • If yes, contact us.
    • If not, you are advised to try using Tencent Cloud’s transcoding service to fix the video. For more information, see Video Transcoding.
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