Refund
Last updated: 2025-10-21 17:34:06
Note:
Prepaid by year/month: Apply for a return and refund. Each account is entitled to one instance with an unconditional full refund within five days by default. The rest of refund requests are treated as a non-full refund.
Hourly postpaid: Immediate resource return, refunds cannot be applied for; if any frozen fees, they will be unfrozen and returned to your Tencent Cloud account according to the Freezing Regulations.
If you encounter problems during refund, call customer service at 4009100100 or submit a ticket to fix it.
To make it easier for you to use TDMQ for CKafka, we support self-service return and refund if you are not satisfied after purchasing a monthly subscription CKafka instance.
5-Day Unconditional Full Refund
TDMQ for CKafka Edition Products comply with Tencent Cloud Instruction on Refunds for Cloud Services. For each entity, within five days (including five days) after the date of a newly purchased CKafka instance order being delivered successfully, you are entitled to an unconditional full refund by default only once. The refund policy is as follows:
Each entity can only get an unconditional full refund for one prepaid monthly subscribed instance.
Orders compliant with the 5-day unconditional return scenario will be refunded the full amount spent at purchase, including cash account amount, earnings transferred to account amount, and gift account balance. For specific refund rules, see unconditional full refund within five days.
Rebates or vouchers not refunded. The return amount will be refunded in full to Tencent Cloud Account Balance.
Instances with the pay-as-you-go billing mode switched to annual/monthly subscription do not support unconditional refund within five days.
If you need to return an instance purchased as part of an activity and the refund rules conflict with the activity rules, the activity rules shall prevail.
In case of suspected abnormal or malicious returns, Tencent Cloud reserves the right to reject your return request.
Non-Full Refund
Return orders failing to satisfy the 5-day unconditional refund policy are subject to the following refund rules:
If you have already taken advantage of the 5-day unconditional refund, other instances are available for self-service return. Regular self-service refunds will be returned based on the proportion of cash and free credits used for the purchase to your Tencent Cloud account.
Refund amount = Paid amount - (Usage duration / Total duration) × Original order price × Applicable discount
Usage duration less than 1 day is calculated as 1 day. Current Discount is matched based on used time and current system discount.
After self-service return of an annual and monthly subscription instance, the instance will be in an isolated state for 7 days. Data stored in CKafka and configuration will not be terminated.
During this period, you can manually renew. After renewal, the instance will restore to normal state. After 7 days, the instance will be completely terminated, and all configurations will be purged and cannot be restored.
If you need to return an instance purchased as part of an activity and the refund rules conflict with the activity rules, the activity rules shall prevail.
In case of suspected abnormal or malicious returns, Tencent Cloud reserves the right to reject your return request.
Non-Full Refund Example
Note:
The following prices are for reference only and not the official website actual price. The actual unit price may vary by region, promotion, or policy adjustments. Refer to the actual unit price for details.
Background
A user purchased a CKafka instance in the Guangzhou region with 40MB/s specifications, using a 100 CNY voucher for a one-month term, with a 17% discount for annual subscription.
The discount amount is 350.704 × 0.83 = 291.084 (USD).
The paid amount is 291.084 －100 = 191.084 (USD).
5-Day Unconditional Self-Service Return
Purchase within 5 days, find it unsatisfactory, want a refund, account first refund.
Refund amount = Actual payment amount = 191.084 (USD)
Non-Full Refund
Purchased for 10 days, total usage time of 241 hours, not the first refund by the account, the 100 CNY voucher used when purchased cannot be returned.
Refund cash amount = Actual payment amount – Value of used resources = 191.084 – (241/720) × 191.084 = 127.124 (USD)
Downgrade Refund
Instance downgrade follows the refund before repurchase principle: downgrade refund = resource refund - resource new purchase fee.
The vouchers/promo vouchers used during purchase cannot be returned. The non-voucher payment will be refunded to the payer's Tencent Cloud account according to the payment method (cash/free credit/cash voucher) and proportion.
Note:
The cost of purchasing cash vouchers is non-refundable. If you need to apply for a refund for an order paid with cash vouchers, the vouchers can be refunded proportionally to the payer's Tencent Cloud account.
Resource refund: The refund amount is calculated by the partial refund rules.
Fee for purchasing new resources: The purchase amount is calculated based on the price of new resources and the applicable discount (matching the current system discount).
Refund Method
You can terminate/return the operation instance in the corresponding CKafka console. The system will automatically initiate a refund and terminate/return related resources. For specific operations, refer to Terminating/Returning an Instance.
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