tencent cloud


Website Channel

Last updated: 2024-02-06 09:22:01


    The Website Channel autonomously curates a web page equipped with online customer service functionalities based on the session service flow and additional information you've configured in the management end.
    You can utilize WebView in your App, or swiftly integrate online customer service by accessing the Website Channel link in a browser.


    1.Refer to Quick Start guide to understand the relevant terms and configurations for online customer service, and complete the following steps: adding customer service, configuring skill groups, and creating a session service flow.

    Creating a new Website Channel

    Proceed to Console > Livechat settings > Channels> New Website Channel, and select the newly created session service flow.

    Acquiring the Access Link

    After successfully creating, click on the access method to obtain your exclusive access link.
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