tencent cloud


Online Status and Reasons for Short Break

Last updated: 2024-02-06 09:23:46

    The default status after the customer service goes online

    Access the Console directly. After clicking on General Settings in the left navigation bar, click on Basic Settings.
    Free: When the agent is online, the system enters a free state and directly allocates users.
    Not ready: When the agent is online, the system enters a busy state, users automatically enter the queue, and the agent can manually set the status to free.

    Rest Reason Settings

    In the Rest Reason Settings dialog box, you can create a new reason for a break and decide whether it should be enabled or not. Once activated, the operator can select the previously configured reason for a break while pausing at the workstation, facilitating subsequent management and statistics.
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